Claims Examiner II, Warranty

AIG • Jeffersonville, IN

4d • Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Warranty Claims Examiner play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. AIG Warranty delivers a full range of service solutions including warranty management administration, extended service contracts and mobile insurance theft/loss programs, customer service support, service network management, claims processing services, and service contract underwriting.

Requirements

• A record of providing outstanding customer service
• Excellent written and verbal communication skills with ability to adapt as the need requires
• Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations.
• Analytical skills and the ability to search the internet for answers and market data.
• Results oriented, and able to perform in a fast-paced environment and perform a wide variety of tasks and change focus quickly as internal and external demands change.
• Excellent organizational skills- flexible with moving from project to project while keeping track of progress and prioritizing workload to meet deadlines.
• Professional Attitude: We are looking for someone enthusiastic, reliable, and a team player.
• Basic Excel, Word, and Outlook skills
• Excellent interpersonal skills
• Ability to consistently meet deadlines
• High school diploma or GED required.

Nice To Haves

• Understanding of Warranty or Insurance products is recommended but not required
• Prior claims experience preferred
• Basic experience with accounts payable and statement reconciliation
• Technical experience a plus

Responsibilities

• Answer incoming phone calls and emails from service providers seeking repair authorizations or payment on work performed.
• Adjudicate claims for fair and reasonable repair charges.
• Purchase small appliances, plumbing products, and HVAC equipment if necessary to fulfill contract requirements.
• Evaluate terms and conditions, program agreements, and repair times matrix to ensure accurate and efficient payment of claims.
• Research claims to determine what coverage options were purchased; make denial/approval of claims per the terms and conditions.
• Maintain knowledge of covered equipment and applicable programs.
• Reconcile monthly statements.
• Handle research assignments and reporting as delegated by management.
• Maintain excellent working relationships with clients, colleagues, service providers, and third parties.
• Serves as a Subject Matter Expert between internal teams, answering questions and relaying any identified training and process gaps to management.
• Take responsibility for continuously improving processes and product knowledge, including but not limited to understanding of program coverage and exclusions.

Benefits

• Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED