Claims Data Entry Team Lead - Onsite - West Sacramento, CA

Gainwell Technologies LLC•West Sacramento, CA

2d•$37,500 - $53,500•Onsite

About The Position

Gainwell Technologies is seeking an experienced Claims Data Entry Team Lead to support claims operations for California’s Medi-Cal program at our West Sacramento office. In this role, you will provide day-to-day leadership, guidance, and operational support to Data Entry employees while helping ensure established production, quality, accuracy, and service-level expectations are achieved. You will serve as a subject matter resource for claims keying and data entry activities, help coordinate daily workflow and priorities, provide training and real-time support to employees, and assist with process improvements. This is a hands-on lead role that also requires performing claims data entry activities as needed to support daily production.

Requirements

High school diploma or equivalent.
Experience in data entry, claims intake, claims processing, document processing, healthcare operations, or a similar high-volume production environment.
Experience providing day-to-day guidance, training, coaching, or workflow support to other employees.
Strong organizational, analytical, and problem-solving skills with excellent attention to detail and accuracy.
Ability to manage multiple priorities and support employees in a fast-paced, metrics-driven production environment.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams, and the ability to learn business processing and claims systems.

Responsibilities

Lead and support Data Entry employees while helping ensure established productivity, quality, accuracy, and service-level expectations are consistently achieved.
Monitor daily workloads, workflow, staffing needs, inventory, and priorities to support operational goals and service-level commitments.
Provide training, coaching, and real-time assistance to team members regarding claims data entry procedures, processes, and system functionality.
Perform quality reviews, identify trends or processing issues, and help implement improvements designed to increase accuracy, productivity, and overall team performance.
Serve as a liaison between leadership and employees by communicating operational updates, process changes, procedures, and business priorities.
Perform claims keying and data entry activities while maintaining established accuracy and productivity standards and supporting daily production needs.