Claims Data Entry Supervisor - Onsite - West Sacramento, CA

Gainwell Technologies LLC•West Sacramento, CA

1d•$54,200 - $77,400•Onsite

About The Position

Gainwell Technologies is seeking an experienced Claims Data Entry Supervisor to support claims intake and data entry operations for California’s Medi-Cal program at our West Sacramento office. In this role, you will supervise a team responsible for entering, reviewing, and validating healthcare claims information within Medi-Cal systems, helping ensure work is completed accurately, timely, and in accordance with established policies, program requirements, and service-level expectations. You will manage daily workflow, monitor productivity and quality, coach and develop employees, address operational issues, and help ensure the team consistently meets production, accuracy, and turnaround-time expectations.

Requirements

Two or more years of supervisory or people leadership experience in data entry, claims processing, administrative operations, healthcare operations, or a related high-volume production environment.
Experience managing day-to-day employee performance, including workflow, workload assignments, coaching, training, productivity, and quality.
Experience working in data entry, healthcare claims, claims intake, document processing, administrative operations, or another high-volume transactional environment.
Strong organizational, planning, analytical, and problem-solving skills with the ability to manage multiple priorities in a fast-paced, metrics-driven environment.
Proficiency with data entry or business processing systems and Microsoft Office applications, including Excel, Word, and Outlook.

Nice To Haves

Knowledge of Medi-Cal, Medicaid, healthcare claims, medical insurance, or related healthcare operations is preferred.

Responsibilities

Supervise the daily operations of the Claims Data Entry team, including workflow, staffing priorities, production, quality, and turnaround times.
Assign, monitor, and prioritize workloads to help ensure production goals, deadlines, and service-level requirements are consistently met.
Oversee the entry, review, and validation of healthcare claims information and help ensure accuracy, completeness, and compliance with established procedures and Medi-Cal requirements.
Monitor productivity, quality, inventory, turnaround times, and other operational performance metrics and address performance issues when needed.
Coach, train, and develop employees while providing ongoing feedback regarding productivity, quality, accuracy, attendance, and performance expectations.
Prepare operational reports, communicate performance results to management, and help identify opportunities to improve workflow, accuracy, efficiency, and overall team performance.
Ensure adherence to HIPAA, confidentiality requirements, organizational policies, standard operating procedures, and applicable program requirements.