Claims Customer Service Representative
About The Position
FCCI is seeking a Claims Customer Service Representative to obtain claim-related factual information from agents, policyholders, and claimants to complete Notice of Loss documents for all lines of business. This role is responsible for all new claims and correspondence for all regions and all lines of business, answering claim and provider inquiries, routing other company-related calls, and performing administrative tasks to support the department. The position requires the ability to prioritize and multi-task in a fast-paced environment and will be a hybrid position working in the Sarasota, FL office.
Requirements
- Strong team working skills
- Technical excellence
- Desire for continuous learning
- Compassion and respect for others
- Ability to prioritize and multi-task in a fast-paced environment
Responsibilities
- Obtain claim-related factual information from agents, policyholders, and claimants to complete Notice of Loss documents for all lines of business.
- Manage all new claims and correspondence for all regions and all lines of business.
- Answer claim and provider inquiries.
- Route all other company-related calls to the appropriate personnel.
- Perform administrative tasks to support the department.
- Prioritize and multi-task in a fast-paced environment.
Benefits
- Flexible Work Environment
- Paid Family Leave
- Competitive PTO & Holidays
- Recognition & Bonus Programs
- Medical, Vision, Dental & Life Insurance
- Employee Referral Bonus
- Paid Volunteer Time
- 401(k) Match & Profit-Sharing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
