Claims Coordinator
Bi-State Development Agency of the Missouri-Illinois Metropolitan District•St. Louis, MO
•$20 - $22•Onsite
About The Position
The Claims Coordinator is responsible for coordinating and supporting initiatives relative to the receipt, evaluation, and processing of incidents and potential claims.
Requirements
- Excellent customer service skills.
- Broad technology experience including Origami, Safety Vision/Foresight Pro, Oracle, Microsoft Office, OneDrive and Adobe Acrobat; capability to learn and understand more complex software.
- Ability to effectively communicate with all Bi-State Development (BSD) departments and all levels of staff & management.
- Ability to plan, develop, and implement projects while promoting a teamwork environment and assimilating numerous complex projects, tasks, demands and opportunities at the same time.
- Evaluation skills enabling prioritization of tasks and projects.
- Ability to maintain confidential information about claims and employees.
- High School/GED required.
- 2 Years Customer Service, Administrative Assistance, Insurance Claims, Risk Management experience.
Nice To Haves
- Some college experience in areas of business administration or related field preferred.
Responsibilities
- Manages the dedicated claims phone line and email, ensuring timely intake and response to potential claims.
- Receives and evaluates Transit Service Manager (TSM) reports, incident reports, and phone calls to determine whether a claim should be initiated.
- Enters incident data, photos, and reports into claims system for Third Party Administrator (TPA) review.
- Receives medical bills and claim documents to scan and forward to the TPA.
- Coordinates and manages light duty safety training program for employees.
- Requests documents, wage statements, photos, and videos as required for claims processing.
- Locates archived videos, shares with adjusters and medical providers via web call or file transfer protocol (FTP), and creates copies for attorneys.
- Manages claims related Subpoena and Letter of Representation response including requesting data, tracking, and supplying appropriate data to the TPA in a timely manner.
- Identifies potential incidents for National Transit Database (NTD) reporting.
- Receives and processes subrogation checks to ensure accurate reporting to accounting and the claims system.
- Receives all incoming mail, reviews, scans, and forwards to the TPA.
- Maintains claims filing of record storage and retrieval system.
- Manages third party Certificate of Insurance filing and retention.
- Assists with filing of claims documents.
- Assists with report creation.
- Provides support with data entry and filing.
Benefits
- Competitive salary
- Comprehensive medical, prescription, dental, and vision coverage starting on your first day
- 4 weeks of paid time off (PTO) each year
- 10 paid holidays annually — plus a floating holiday to celebrate your birthday
- Company-sponsored 401(k) retirement plan
- Supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
- Wellness program, which includes free health screenings
- Employee Assistance Program (EAP) for confidential support and resources
- Eligible employer for the Public Service Loan Forgiveness (PSLF) program
- Exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
- Onsite gyms, available 24/7
- Free MetroLink and MetroBus access
- Discounted cell phone plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
