Claims Coordinator I - Full-Time - Le Mars, IA

Well Enterprises•Le Mars, IA

2d•Onsite

About The Position

Under general supervision, provide financial, administrative and clerical services related to Customer Claims functions to ensure effective, efficient and accurate financial and administrative operations while complying with established policies and procedures.

Requirements

Financial, administrative, and clerical services related to Customer Claims functions.
Effective, efficient, and accurate financial and administrative operations.
Compliance with established policies and procedures.
Gather, research, and access relevant documentation for claims/deduction data.
Dispute unapproved and inaccurate deductions.
Resolve and settle claims within corporate policies.
Monitor data for customer spending programs and direct payment.
Report inconsistencies to management.
Resolve trade settlements and accrue trade spend liabilities.
Monitor accrual levels for feedback on business development/promotional funds.
Analyze and process customer post audits.
Validate findings using software applications and resources.
Calculate and process program rebates.
Ensure accurate and timely rebate payments.
Communicate customer behaviors and trends impacting claims.
Develop partnerships with customers, brokers, and internal stakeholders.
Identify and resolve non-compliant behaviors/issues.
Provide feedback for policy, practice, and procedure improvements.
Serve as a resource to team members through cross-training, answering questions, providing solutions, and serving as back-up.

Responsibilities

Gather, research, and access relevant documentation to support account specific claims/deduction data in an accurate and timely manner.
Dispute unapproved and inaccurate deductions with external customers to receive repayment.
Resolve and settle claims within established corporate policies, procedures and practices in an accurate and timely manner.
Monitor data for approved customer spending programs and direct payment.
Flag and report any inconsistencies to management.
Deliver prompt and accurate resolution of trade settlements and reasonable and calculable accrual of trade spend liabilities.
Monitor specific accrual levels to provide feedback pertaining to business development/promotional funds.
Analyze and process customer post audits for assigned accounts, including validation using a variety of software applications and resources to substantiate findings.
Calculate and process program rebates on a monthly, quarterly and/or annual basis for assigned accounts and end user contracts, ensuring payments are accurate and paid within established turnaround time.
Communicate customer driven behaviors and trends causing increased claims activities and invalid deduction.
Develop effective working partnerships with customers, brokers, and internal customers to identify and resolve non-compliant behaviors/issues.
Continually provide feedback to improve policies, practices and procedures.
May serve as a resource to assist other team members by cross-training, answering questions, providing solutions, and/or serving as back-up as needed.