Claims Coordinator I - Full-Time - Le Mars, IA

Well Enterprises•Le Mars, IA

1d•Onsite

About The Position

Under general supervision, provide financial, administrative and clerical services related to Customer Claims functions to ensure effective, efficient and accurate financial and administrative operations while complying with established policies and procedures.

Requirements

Associate’s Degree, in Accounting, Business or Related field or equivalent work experience.
Proficient with Microsoft Office; intermediate skills with Microsoft Excel.
Excellent organizational skills coupled with strong communication and customer service skills.
Accurate and effective problem solving/analytical skills.
A strong eye for detail.
Possess skills to handle stress, negotiate, and manage conflict.
Ability to multi-task, work independently and determine priorities.
Must be adaptable, proactive and able to respond quickly to departmental demands.
Ability to work well within a close-knit team environment and work in a cross-functional work environment.

Nice To Haves

Preferred experience with Oracle applications.
Prefer 1-3 years of related customer service or financial administrative support experience.

Responsibilities

Gather, research, and access relevant documentation to support account specific claims/deduction data in an accurate and timely manner.
Dispute unapproved and inaccurate deductions with external customers to receive repayment.
Resolve and settle claims within established corporate policies, procedures and practices in an accurate and timely manner.
Monitor data for approved customer spending programs and direct payment, flagging and reporting any inconsistencies to management.
Deliver prompt and accurate resolution of trade settlements and reasonable and calculable accrual of trade spend liabilities.
Monitor specific accrual levels to provide feedback pertaining to business development/promotional funds.
Analyze and process customer post audits for assigned accounts, including validation using a variety of software applications and resources to substantiate findings.
Calculate and process program rebates on a monthly, quarterly and/or annual basis for assigned accounts and end user contracts, ensuring payments are accurate and paid within established turnaround time.
Communicate customer driven behaviors and trends causing increased claims activities and invalid deduction.
Develop effective working partnerships with customers, brokers, and internal customers to identify and resolve non-compliant behaviors/issues.
Continually provide feedback to improve policies, practices and procedures.
May serve as a resource to assist other team members by cross-training, answering questions, providing solutions, and/or serving as back-up as needed.