Claims Consultant

Ando Insurance Group Limited • Auckland, CA

3d • Hybrid

About The Position

At Ando Insurance, we’re not your typical insurer. We’re people-led, values-driven, and proud of the role we play when things go wrong and our customers need us most. This is where insurance becomes real. We’re looking for an experienced Claims Consultant to manage a portfolio of commercial property claims, including Business Interruption (BI). You’ll own the claim journey end to end - from first notification through to settlement - and play a key role in getting businesses back on their feet. We work in a broker-intermediated model, so you’ll build strong, trusted relationships with brokers as well as customers. It’s a partnership and your ability to communicate clearly and confidently will make all the difference. Our preference is for this person to join our Auckland team, however we’re open to talking to exceptional claims specialists based in other parts of the country and may consider a remote arrangement for the right person.

Requirements

• Solid experience in commercial property claims (BI is essential)
• Sound judgement and the confidence to make decisions
• Strong communication skills and the ability to build trusted relationships
• A proactive, self-driven approach
• A mindset focused on improvement and doing right by customers

Nice To Haves

• Rural claims experience is also of interest for us

Responsibilities

• Managing complex commercial property and BI claims from lodgement to settlement
• Making confident, well-reasoned decisions within your delegated authority
• Owning the customer and broker experience from start to finish
• Explaining policy coverage, indemnity and outcomes in a clear, human way
• Supporting team workflow and contributing to a positive, high-performing environment
• Looking for smarter, better ways to do what we do

Benefits

• Life & Income Protection Insurance
• $500 annual wellbeing allowance
• Flexible hybrid working (2–3 days in the office if based in Auckland, CHCH or part of the country where we have an office)
• 50% off Auckland Transport to commute to work
• 20 days wellbeing (sick) leave
• A fully stocked drinks fridge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed