Claims Consultant - Miscellaneous and Allied Health Professional Liability

The Hartford•Scottsdale, AZ

2d•Hybrid

About The Position

The Hartford Financial Lines Errors & Omissions E&O Claims Group has an open Claim Consultant position handling a caseload of third-party Miscellaneous and Allied Health Professional Liability claims, from inception to final disposition. As these claims are often in litigation, experience handling Professional Liability matters is required. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Scottsdale, AZ, Lake Mary, FL, Naperville, IL and Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Requirements

Minimum of three years handling third-party Professional Liability insurance defense or Professional Liability coverage litigation required.
Experience handling bodily injury matters required.
Candidates are required to have knowledge and experience handling all aspects of liability claims.
Excellent oral and written communication skills.
Excellent strategic thinking ability and execution skills.
Excellent negotiation and advanced technical claim handling skills.
Superior time, task prioritization and desk management skills.
An ability to communicate thoughts clearly and concisely, and to influence and persuade others.

Nice To Haves

Juris Doctorate strongly preferred.
Experience handling medical malpractice or allied health preferred.
Familiarity and experience with AI-powered tools, such as Microsoft Copilot, is a plus.
Candidates should be disciplined, results-oriented and able to focus on bottom line results.
Knowledge of insurance coverage issues a plus.

Responsibilities

Conducting investigations and analyzing and evaluating the information learned
Appropriately and accurately analyzing and determining coverage, liability and damages based upon the facts of each claim
Writing and communicating to insureds in regard to coverage, liability, damages and other issues
Setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment
Presenting cases to management for expense or indemnity reserve authority above established authority levels
Developing and implementing resolution strategies through negotiations to achieve high quality outcomes
Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review
Understanding and analyzing potential extra-contractual liability as needed
Attending trials and mediations as necessary
Contributing to broader claim and enterprise goals by participating in audits, projects, training and product development initiatives
Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
Providing support and working collaboratively with business partners to evaluate and address claim trends and developments
Addressing inquiries from agents and policyholders, providing superior customer service
Providing key training and marketing support to Underwriters