Claims Consultant - Capital Markets

WTW•New York, NY

4d•$79,700 - $124,500•Remote

About The Position

This role is responsible for the administrative infrastructure supporting the claims team, including intake, FNOL processing, claim assignment, and ongoing file maintenance. It involves managing claim setup and updates within internal systems (IR/SSC), as well as maintaining and reconciling tracking databases to ensure accuracy and visibility across the team. The position plays a critical role in keeping claims organized, accessible, and moving forward efficiently.

Requirements

Administrative infrastructure supporting the claims team
Intake, FNOL processing, claim assignment, and ongoing file maintenance
Managing claim setup and updates within internal systems (IR/SSC)
Maintaining and reconciling tracking databases
Accuracy and visibility across the team
Keeping claims organized, accessible, and moving forward efficiently
Onboarding process for new claims
Monitoring each claim and following up with various insurers and defense counsel
Independently assess claim processing status
Assign internal diary dates for next steps in claims processing
Prompting for information or moving of information, such as litigation updates, between client/defense counsel and insurer
Communicating comfortably (conversing with, or written correspondence) to insurance claims examiners, insurance companies’ counsel, clients and their defense counsel about the claim status, or as instructed by claims consultants
Initial point of contact for general inquiries
Effectively respond to, or efficiently escalate to appropriate claims member
Organizing and processing claim information
Managing the coordination of conference calls
Organize data for use in peer benchmarking claims
Lead liaison between the Claims Team and the Tech Team
Spearhead modifications, and upgrade ideas to company computer systems and processes
Track claims by entering new claim information into agency management system
Input updated claim information and documentation into agency management system accurately and completely

Responsibilities

Support claims team by managing, reporting, and coordinating the onboarding process for new claims using standard materials and processes.
Monitoring each claim and following up with various insurers and defense counsel to help client and claims consultants move the claim toward resolution.
Independently assess claim processing status, and thereby assign internal diary dates for next steps in claims processing.
Lead the prompting for information or moving of information, such as litigation updates, between client/defense counsel and insurer.
Communicating comfortably (conversing with, or written correspondence) to insurance claims examiners, insurance companies’ counsel, clients and their defense counsel about the claim status, or as instructed by claims consultants.
Being the initial point of contact for general inquiries, effectively respond to, or efficiently escalate to appropriate claims member.
Assist claims consultants by organizing and processing claim information and managing the coordination of conference calls as needed.
Organize data for use in peer benchmarking claims.
Become lead liaison between the Claims Team and the Tech Team to spearhead modifications, and upgrade ideas to company computer systems and processes.
Track claims by entering new claim information into agency management system and input updated claim information and documentation into agency management system accurately and completely.
Perform other special projects as assigned.