Claims Casualty Processing Specialist

AMERICAN FREEDOM INSURANCE•Mount Prospect, IL

2d•Onsite

About The Position

We are seeking an experienced Claims Casualty Processing Specialist to support our injury and litigation claims operations. This role plays a key part in claim intake support, document interpretation, classification, and workflow coordination within the casualty claims environment. The ideal candidate has prior claims processing experience, demonstrates strong reading comprehension and analytical ability, and can independently determine appropriate next steps based on claim-related documentation and requests. This role requires a high level of accuracy, judgment, and adaptability in a fast-paced environment with evolving priorities and multiple claim system inputs.

Requirements

2+ years of experience in casualty claims processing, bodily injury, or litigation support
Prior experience handling attorney correspondence, legal documents, or working in a claims/legal environment
Experience drafting professional written correspondence to attorneys or legal representatives
Strong understanding of claims workflows and legal documentation (e.g., demands, complaints, liens, LORs)
High attention to detail with strong organizational skills
Ability to prioritize and manage high-volume workloads with accuracy
Demonstrated ability to learn quickly and operate independently after onboarding
Proficiency in claims management systems and standard office software

Nice To Haves

Experience supporting litigated claims or working closely with injury adjusters
Familiarity with multi-state claim handling requirements
Exposure to compliance or regulatory standards within insurance claims

Responsibilities

Review, interpret, and process incoming claim-related documents and attorney/legal correspondence related to bodily injury claims, determining appropriate categorization and claim handling actions
Accurately index, route, assign, and attach documents within the claims management system to ensure complete and accurate claim files
Assign bodily injury claims to appropriate casualty adjusters based on guidelines, complexity, and workload distribution
Identify and escalate time-sensitive or high-impact legal and claim documents (e.g., letters of representation, demands, lawsuits, filings)
Draft emails, letters, and routine to semi-complex written communications on behalf of adjusters and claims personnel, including correspondence to attorneys, claimants, and internal stakeholders
Support workflow management to ensure timely claim progression and adherence to internal service standards and SLAs
Create, run, and interpret operational and claims-related reports to support workload management and tracking
Communicate with internal teams (adjusters, litigation, and support units) to clarify document intent, resolve discrepancies, and support claim handling activities
Provide cross-functional support to other auto claims units based on business needs and workload demands
Maintain strict confidentiality and comply with all regulatory, legal, and company guidelines

Benefits

Competitive Salary
401K with up to a 6% company match
Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans
Dental and vision coverage
Access to telemedicine services
Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
Monday-Friday, 8 am-5 pm CST
At Least 6 Paid Holidays
PTO that can be used for vacation, personal, or sick time
Separate personal days for sickness, family needs, appointments or personal matters
Employee Recognition
Paid training
state licensing reimbursement
opportunities for advancement
inclusive holiday events
employee referral bonuses
virtual team meetings