Claims Call Center Supervisor

Zurich Insurance Company Ltd. • Newcastle, OK

2d • $54,500 - $89,200 • Remote

About The Position

Zurich is seeking a motivated, results-oriented, and dynamic Claims Call Center Supervisor to join our virtual inbound call center team in North America. This is a U.S. based virtual role with a preference of being located in a state in the Pacific, Mountain or Central time zones. In this role, you will lead a group of Customer Care Professionals (CCPs), providing front-line supervision and guidance. Your primary objective will be to drive exceptional team performance while ensuring the delivery of outstanding customer service. If you are passionate about leading people, optimizing performance, and creating a culture of excellence and collaboration this is your opportunity to make a difference!

Requirements

• Bachelor’s Degree and 2 or more years of experience in the Claims or Administrative area OR High School Diploma or Equivalent and 4 or more years of experience in the Administrative area OR Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Administrative area
• Customer service experience

Nice To Haves

• Knowledge and application of workforce management tools
• Leadership, management, supervisor or training experience
• Intermediate Microsoft skills
• Project management experience
• Strong verbal and written communication skills

Responsibilities

• Driving superior customer service through effective leadership, technical support, issue resolution, and reporting on key metrics
• Meeting customer service targets and adhering to best practice protocols
• Driving performance by setting expectations, monitoring results, providing feedback, and supporting employee development in line with company policies.
• Ensuring transparent communication by sharing organizational information with the team through meetings, one on ones, emails and regular interactions.
• Protecting Zurich´s reputation by maintaining confidentiality of claims information
• Supporting team objectives by achieving results and participating in projects as needed
• Extended Hours during Peak Periods, as required

Benefits

• Competitive pay
• Comprehensive benefits for employees and their families
• Bonus eligibility
• Merit increases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level