Claims Business Analyst

Encova•Columbus, OH

2d•Hybrid

About The Position

Encova Insurance has an immediate opening for a Claims Business Analyst for our Columbus, Ohio corporate location. In this role, you will work a hybrid schedule and as such, the expectation is that you reside within a reasonable commute to our office. We can hire at multiple seniority levels depending on candidate qualifications and the posted compensation range is inclusive of all levels. JOB OBJECTIVE: To serve as a liaison between the business groups and IT, working closely with business partners to enable business success through IT solutions. The IT Business Analyst primary responsibility is to formulate and define requirements based on user needs and a good understanding of applicable business systems. They also serve as key partners to the IT Quality Assurance team to ensure requirements are converted to effective test plans, and to System Analyst, Architects, Development Teams and Project Managers for decisions on the design of technology solutions to meet the business requirements.

Requirements

Minimum of two years of experience working with Guidewire ClaimCenter (for Claims Business Analyst II).
Minimum of three years of experience working with Guidewire ClaimCenter (for Claims Business Analyst III).
Bachelor’s Degree in Management Information Systems, Computer Science, Mathematics, Business or other related field or equivalent three years of information technology or insurance experience
One year of experience as a Business Analyst, including but not limited to: Requirements development Test Case development SDLC monitoring
Analytical Thinking & Problem Solving: Able to elicit, decipher and document technology needs to overcome problems faced by our business.
Creative Thinking: Ability to look at needs of stakeholders from different perspectives and suggest ways to communicate needs in a way that can be understood by IT
Industry/IT Knowledge: Understands the Products offered by Encova and how Encova IT SDLC can impact our Corporate initiatives
Facilitation & Negotiation: Ability to moderate group discussions and enable participants to articulate their thoughts and ideas. Ability to apply the proper process based on audience to attain the expected outcomes.
Oral and written Communication: Ability to express ideas, information or other content in a clear and professional manner. Ability to actively listen to ensure ideas generated by stakeholders are clearly understood
Ability to lead demos and communicate enhancements to the appropriate business areas.

Nice To Haves

At least two years of commercial coverage experience (for Claims Business Analyst II).
At least two years of claims business process experience (for Claims Business Analyst II).
Attainment of the Guidewire Certified Associate certification (for Claims Business Analyst II).
At least three years of commercial coverage experience (for Claims Business Analyst III).
At least three years of claims business process experience (for Claims Business Analyst III).
Attainment of the Guidewire Certified Associate certification (for Claims Business Analyst III).
Experience with Cloud Integration Framework implementations or support (for Claims Business Analyst III).
At least three years of Business Analyst experience
Certified Business Analyst Professional (CBAP)
Master of Insurance Business Analysis (MIBA)
Customer Experience Professional Association (CXPA)
UX Design Certification

Responsibilities

Works with business representatives to define and document business problems.
Analyzes the problems defined and makes recommendations on possible solution alternatives.
Creates functional specifications to translate business requirements into application or process enhancements.
Facilitates the understanding, clarification, and implementation of business requirements and works with key partners in IT to turn those into functional system design
Owner or Subject Matter Expert (SME) for at least one discipline within an Encova Product (i.e. – Workers’ Compensation Claims, Personal Lines Policy, Commercial Lines Claims, etc.)
Demonstrates working knowledge of the system development life cycle and associated tools used by Encova throughout the SDLC process.
Validates incidents against business requirement documentation to verify whether an incident is a production defect or an enhancement
Reviews application incidents to determine root cause.
Consistently able to propose, document and implement acceptable workarounds for incidents with little help from the development team
Collaborates with business partners for approval on acceptable workarounds
Collaborates with QA analysts on the development of appropriate test plans and test cases based on the functionality written in business requirement documentation
Executes test case scenarios and documents test results
Demonstrates working knowledge of the project management methodology and associated tools used by Encova throughout the Demand Management process.
Completes all project tasks in accordance with the timeline outlined within each assigned project
Assists Project/Program Managers on running small Projects that are part of a Program, the scope of each project should be no more than 2 months of development work while working with no more than 1 Agile Development Team.
Apply current division and department standards.
Available for on-call production problem resolution
Maintains and continues development of information technology concepts and fundamentals.
Performs other duties as assigned.