Claims, Audit and Compliance Specialist
About The Position
The Claims, Audit and Compliance Specialist is responsible for independently managing and evaluating shipping-related claims, audit activity, billing discrepancies, compliance documentation, and exception resolution across the marketplace. This role exercises discretion and independent judgment in assessing claim validity, identifying financial recovery opportunities, determining escalation paths, interpreting carrier and marketplace requirements, and recommending process improvements that reduce risk and improve operational performance. This position works cross-functionally with Operations, Customer Service, Finance, Seller Support, external carriers, vendors, and seller partners to resolve complex shipping, billing, compliance, and service-related issues. The role has latitude to make recommendations, prioritize work, escalate matters of significance, and develop documentation, reporting, and process controls that support business operations and compliance readiness. The ideal candidate is highly organized, analytical, detail-oriented, and comfortable balancing operational follow-through with customer issue resolution, process review, and cross-functional coordination.
Requirements
- Substantial latitude for independent action within assigned areas of responsibility.
- Evaluate issues.
- Determine appropriate resolution paths.
- Make recommendations to leadership.
- Exercise independent judgment when handling claims, billing discrepancies, compliance documentation, carrier/vendor matters, and escalated service issues.
- Highly organized.
- Analytical.
- Detail-oriented.
- Comfortable balancing operational follow-through with customer issue resolution, process review, and cross-functional coordination.
Nice To Haves
- Experience working with carriers such as FedEx, UPS, USPS, or third-party shipping and fulfillment providers.
- Experience with ticketing or customer support platforms such as Zendesk or similar systems.
- Experience reviewing shipping invoices, accessorial charges, claims recoveries, or operational audit findings.
- Familiarity with packaging and producer responsibility compliance efforts, including EPR (EXTENDED PRODUCER RESPONSIBILITY)-related data collection or reporting support.
- Experience in a marketplace, multi-seller, or high-volume order environment.
- Ability to create clear summaries, reporting tools, and process documentation that support leadership decision-making and operational consistency.
Responsibilities
- Independently manage and evaluate shipping-related claims.
- Manage audit activity.
- Manage billing discrepancies.
- Manage compliance documentation.
- Manage exception resolution across the marketplace.
- Assess claim validity.
- Identify financial recovery opportunities.
- Determine escalation paths.
- Interpret carrier and marketplace requirements.
- Recommend process improvements that reduce risk and improve operational performance.
- Work cross-functionally with Operations, Customer Service, Finance, Seller Support, external carriers, vendors, and seller partners to resolve complex shipping, billing, compliance, and service-related issues.
- Make recommendations.
- Prioritize work.
- Escalate matters of significance.
- Develop documentation, reporting, and process controls that support business operations and compliance readiness.
- Provide functional guidance, recommendations, coordination, and issue-resolution direction to internal teams, seller partners, carriers, vendors, and other stakeholders regarding shipping claims, documentation standards, compliance readiness, billing review, and recovery activity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
