Claims Associate

Acrisure•Florence, AL

23h•Hybrid

About The Position

Acrisure is seeking a Claims Associate to provide administrative and operational support to the claims team in Florence, Alabama. This role supports the processing of insurance claims by reviewing documents for required information, entering and maintaining claim data, preparing correspondence, processing authorized expenses, and helping ensure claim files remain accurate and organized. This is a strong opportunity for someone who is organized, detail-oriented, and interested in building experience within the insurance and claims industry. Previous claims experience is beneficial but not required. The successful candidate will be comfortable working with detailed information, managing multiple priorities, and supporting claims professionals in a fast-paced environment.

Requirements

Strong attention to detail with the ability to maintain accuracy when working with claim information and documentation
Strong organizational skills with the ability to prioritize multiple tasks and deadlines
Ability to review information, identify missing or incomplete details, and follow established processes
Good written and verbal communication skills
Ability to work effectively with internal team members and provide professional support when communicating with external contacts
Basic computer proficiency required
Ability to learn claims management systems, processes, and terminology

Nice To Haves

Experience with Microsoft Word, Excel, and Outlook beneficial
Previous administrative, clerical, customer service, insurance, or claims support experience beneficial
Previous insurance claims experience beneficial but not required
Additional education or training in insurance, business, administration, or a related field beneficial

Responsibilities

Review claim forms, medical records, and other claim-related documents for required information
Enter new claim information into the claims management system and maintain accurate existing claim files
Prepare letters, forms, and other correspondence on behalf of claims adjusters
Scan, organize, and route incoming claim documents and daily mail
Process authorized claim-related expenses and payments
Maintain accurate electronic records and supporting documentation
Handle incoming calls and place outgoing calls as needed to support claim activity
Assist claims adjusters and other team members with administrative and clerical support
Monitor assigned work for accuracy, completeness, and timely processing
Help identify missing information or documentation and coordinate appropriate follow-up
Perform additional administrative and claims support duties as assigned