Claims Associate - Whippany, NJ

American Global • Hanover Township, NJ

1d • Onsite

About The Position

American Global has an exciting and growing entry-level opportunity to join our team as a Claims Associate. We are looking to add a passionate, talented individual who will help our growing claims department deliver exceptional customer service to our clients.

Requirements

• Bachelor’s Degree preferred or related work experience
• Excellent written and verbal communication skills
• Time Management / Prioritization
• Strong attention to detail
• High level of professionalism
• Ability to embrace change and innovation as the industry evolves
• Ability and willingness to work with technology and data
• Ability to appropriately handle confidential and sensitive information
• Valid driver’s license and reliable transportation required
• Ability to travel as required

Nice To Haves

• Ability or experience processing claims data to locate trends and make client recommendations (RMIS, Origami, Tailwinds, EPIC)

Responsibilities

• Create and maintain carrier portal access instructions
• Keep internal claims account assignment spreadsheet up to date
• Update and maintain internal claim review schedule as needed
• Copy, scan and file documents for all assigned accounts
• Enter new losses into agency claim system
• Report new claims as needed (on behalf of clients as requested)
• Follow-up with carriers to obtain outstanding information on newly reported claims
• File claims documentation and correspondence into agency claims system in a timely manner
• Communicate efficiently with adjusters to obtain any outstanding documentation on open claims
• Complete claim kits upon client insurance program renewal
• Maintain internal claim reporting guide to ensure carrier reporting instructions are current
• Assist with reconciliation of claims inventory between agency claim system and carrier loss runs as well as completion of claim triage reports
• Build and develop relationships with carriers, third party claims administrators and clients
• Participate in stewardship meetings, capabilities presentations and/or carrier claim review meetings as appropriate/requested
• Perform investigative searches in available databases
• Maintain ongoing communication with internal and external partners to ensure a high-level of customer service
• Maintain insurance license & CE requirements
• Additional responsibilities as required

Benefits

• Comprehensive Benefits Package
• Collaborative and innovative environment
• Culture of continuous learning and professional development
• Competitive salary package
• 401k with above-average employer match of up to 5% of your salary
• Leadership training and support
• Work/Life Balance (Summer Fridays, flexible work arrangements and mental health services)
• Education and Student Loan Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level