Associate Claims Examiner

Markel•Richmond, NJ

1d•Hybrid

About The Position

This position will be responsible for the resolution of claims of low complexity and exposure. The primary responsibilities include investigating, evaluating, negotiating and resolving assigned claims. Review claim information to determine coverage and recommend appropriate next steps. Assist with evaluating potential exposures on claims and alerting Management or internal partners when needed. Adhere to Fair Claims Practices Regulations and claims handling guidelines. Prepare and distribute claim reports. Participate fully in training, development programs, and learning opportunities across Claims. Build strong relationships with internal stakeholders including Underwriting. Contribute to strong customer relationships by delivering top-notch service. Support special projects as assigned, learning cross-functional collaboration within Claims. Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices. Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT. Travel to other claim offices and conferences as needed.

Requirements

High school diploma required.
Must have or be eligible to receive claims adjuster license.
Understanding of insurance industry and claims a plus.
Excellent customer service skills.
Excellent written and oral communication skills.
Excellent analytical and problem-solving skills.
Excellent organization and time management skills.
Ability to deliver outstanding customer service to both internal and external customers.
Ability to work collaboratively and in a team environment.
Ability to work autonomously and requiring minimal direction/oversight.
Ability to take initiative and think strategically and creatively.
Strong desire for continuous improvement.
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word).
US Work Authorization required.
Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Investigate, evaluate, negotiate and resolve assigned claims.
Review claim information to determine coverage and recommend appropriate next steps.
Assist with evaluating potential exposures on claims and alerting Management or internal partners when needed.
Adhere to Fair Claims Practices Regulations and claims handling guidelines.
Prepare and distribute claim reports.
Participate fully in training, development programs, and learning opportunities across Claims.
Build strong relationships with internal stakeholders including Underwriting.
Contribute to strong customer relationships by delivering top-notch service.
Support special projects as assigned, learning cross-functional collaboration within Claims.
Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices.
Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT.
Travel to other claim offices and conferences as needed.