Claims Assistant

Jewelers Mutual • Neenah, WI

7h

About The Position

This role serves to assist Claim Examiners and Claim Specialists with various administrative claim processing tasks. Jewelers Mutual has been committed to supporting the Jewelry industry and putting customers at the center of everything they do since 1913. With over a century of trusted expertise, they are financially strong, forward-thinking, and driven by curiosity. Guided by their core values of Agility, Accountability, and Relevancy, they lead through innovation. As a technology-focused organization, they embrace cutting-edge tools and data-driven insights to continuously improve their products, services, and customer experience. Their mission is to be the industry’s most trusted advisor by investing in their people, adopting new technologies, and striving for excellence. They are dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of their people. The culture encourages moving fast, embracing change, always looking for better ways, and growing, thriving, and helping shape what’s next.

Requirements

• High school diploma or general education degree (GED).
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Nice To Haves

• Three to six months related experience and/or training
• General insurance and jewelry industry knowledge gained through courses and continuing education
• Proficiency in Guidewire software

Responsibilities

• Claim file setup.
• Back up to W9 collection and processing.
• Claim file document organization and updates.
• Claim task and activity creation.
• Completion of various investigation tool searches.
• Notification of information updates to claim handlers.
• Responding to generic inquiries from internal and external customers.
• Ensures a level of customer service that meets and exceeds customer expectations over the phone and through written communication.
• Delivers on commitments to internal and external customers by providing follow-up and follow-through.
• Ability to learn various software applications integral to claim processing.
• Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture.
• Excels in accuracy and quality and views these skills as critical to the success of ongoing relationships with our customers and coworkers.
• In rare circumstances, may be required to provide testimony under oath on claims in litigation.

Benefits

• Competitive Compensation & Benefits
• performance bonuses
• generous paid time off
• a top-tier retirement program with 401(k) matching and additional company contributions
• Collaborative Culture
• 50% charitable gift matching
• paid volunteer time to support nonprofit causes
• Great Place to Work® Certified

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED