Claims Assistant

Aston Carter•Happy Valley, OR

3d•$22 - $22•Remote

About The Position

The Claims Assistant provides high-quality warranty registration and warranty claim handling for low to medium-complexity roofing claims from the first notice of loss through resolution, settlement, and payment. This role delivers administrative support to the Claims Manager and Claims Specialist, ensures accurate data entry, and maintains strong communication with homeowners, roofers, distributors, sales, customer service, and accounting. The Claims Assistant evaluates claim validity, applies the appropriate warranty terms, and helps improve claims processes while consistently delivering professional and courteous customer service.

Requirements

Strong customer service skills with the ability to communicate clearly and professionally via phone and email.
Capability to handle difficult situations and interact effectively with diverse individuals and stakeholders.
Proficiency in data entry for claims, registrations, and related records.
Ability to learn and work within warranty claims and claims processing systems.

Responsibilities

Handle low to medium-complexity roofing warranty claims from first notice of loss through final resolution, settlement, and payment.
Provide administrative support to the Claims Manager and Claims Specialist, including documentation, data entry, and follow-up tasks.
Direct claims that exceed assigned authority levels to the Claims Specialist and Claims Manager as appropriate.
Interact professionally via phone and email with homeowners, roofers, distributors, sales representatives, and other internal teams.
Process all warranty registrations in a timely and organized manner.
Respond promptly and professionally to customer inquiries regarding warranty claims and related issues.