Claims Assistant

Allied Solutions LLC•Plano, TX

19d

About The Position

The Claims Assistant is an entry-level position that partners with the Claims and Recovery Department to provide front-line administrative and general office support. The role requires strong attention to detail, the ability to multitask, and comfort working in a structured environment. Employees receive ongoing coaching from leaders and manage a moderate case load. The position supports claims data entry and reconciliation, claim setup, coverage verification, correspondence, and report preparation. It also involves following applicable state claims regulations, maintaining records in appropriate systems, and providing responsive customer service to internal and external clients.

Requirements

High school diploma or GED required.
Strong attention to detail.
Ability to multitask and work in a structured work environment.
Ability to read and apply instructions, short correspondence, and oral and written instructions and memos.

Responsibilities

Prepare data entries in accordance with established standards.
Assess data for reasonableness and identify discrepancies, including through reconciliations.
Reconcile data for new claims being set up in the claims platform.
Update basic data discrepancies identified in reports, as needed.
Verify coverage using the internal system and attach supporting documents to claims.
Send correspondence regarding claims.
Prepare daily, weekly, and monthly reports related to internal controls for the claims and/or recovery department, as needed.
Complete projects related to support functions, as needed.
Follow state statutory and regulatory mandates regarding claims correspondence.
Provide quality customer service to internal and external clients.
Maintain a record of actions regarding claims in appropriate systems.
Communicate effectively with all parties.
Respond promptly and efficiently to email communications, within 4–8 hours.
Perform other duties as they apply.