Claims Assistant - Litigation

MSIG USA•Cincinnati, OH

23h•$45,000 - $55,000

About The Position

The Claims Assistant – Litigation provides operational, administrative, and legal-support services to the Financial Lines and Cyber Claims teams, with additional support for Trade Credit & Political Risk and Environmental claims as business needs require. The role supports claims professionals and counsel through accurate claim administration, document management, bill review, court and docket research, related-claim research, claim-information tracking and reporting, and preparation of coverage and litigation information. The position does not independently make legal, coverage, settlement, or claim-handling decisions.

Requirements

Proficiency in Microsoft Office, including Excel.
Strong research, organization, and written-summary skills.
Excellent attention to detail and data accuracy.
Strong claim-data tracking, reporting, and follow-up skills.
Ability to manage multiple assignments and follow-up items.
Professional communication and stakeholder coordination.
Sound judgment regarding confidentiality and escalation.
Accountability, adaptability, and consistent follow-through.
Ability to work effectively under the direction of claims professionals and counsel.

Nice To Haves

Paralegal certificate, associate degree, bachelor's degree, or an equivalent combination of education and relevant experience.
At least 2 years of relevant experience in insurance claims, claims operations, legal or paralegal support, litigation support, legal operations, or a comparable administrative environment; candidates with transferable experience will be considered.
Experience supporting Financial Lines, Cyber, professional liability, management liability, Trade Credit & Political Risk, or Environmental claims.
Familiarity with claims-management systems, bill-review or invoice-management platforms, docket or court-record research tools, document-management platforms, and reporting tools.
Working knowledge of insurance terminology, legal terminology, litigation documentation, or claims-made-and-reported policy concepts.

Responsibilities

Prepare and process acknowledgment letters, wire/ACH and payment-transfer requests, claim setup materials, correspondence, and other routine claims administrative items.
Support counsel assignment, including referrals to panel counsel and tracking assignment status to help ensure counsel is timely appointed.
Conduct docket, court-record, public-record, and internet research; organize and summarize relevant filings, parties, counsel, case status, and significant dates for review by claims professionals or counsel.
Research potentially related claims, proceedings, parties, allegations, or fact patterns and prepare clear summaries with supporting source documentation.
Assist with organizing policy and coverage documents, litigation materials, settlement documentation, counsel correspondence, and payment records.
Manage trial and mediation calendars, track scheduled dates, deadlines, and updates, and communicate upcoming events to appropriate claims professionals.
Review legal, vendor, and other claim-related bills for required information, accuracy, and consistency with applicable billing guidelines; track review status and route discrepancies or exceptions to the appropriate claims professional.
Assist with maintaining claim information, diaries, status trackers, and reporting data; prepare recurring and ad hoc reports on claim activity, payments, significant dates, and other requested metrics for review by claims professionals and management.
Track adjuster and law license CE/CLE requirements, renewals, and authorities.
Coordinate with claims professionals, Claims Operations, coverage counsel, defense counsel, brokers, vendors, and other stakeholders; escalate items requiring legal, coverage, management, or claims-handling judgment.
Handle confidential claim, legal, financial, and personal information in accordance with company requirements.