Claims Assistant-Entry Level

Jencap•Worcester, MA

8d•Hybrid

About The Position

This role provides administrative and operational support to the Claims Manager within the delegated authority claims function. This role is responsible for accurate claim setup, file organization, documentation, and deadline tracking. It also involves communication with third parties, and routine reporting to help ensure claims are managed efficiently and in alignment with internal standards and service level agreements (SLAs). The Claims Assistant will work full time in our Red Bank, NJ Office or a Hybrid Schedule in Worcester, MA Office.

Requirements

2-3 Years Prior Experience with Excel reporting, working in multiple systems and workstreams required.
Strong written and verbal communication skills, with the ability to interact professionally with internal partners and third parties
This role requires a customer service mindset and responsiveness when supporting Underwriting, Claims, carriers, adjusters, and other external partners
Proficiency in Microsoft Word and Excel, including the ability to format and maintain reports
Strong attention to detail, organization, and follow-through; able to manage confidential information appropriately
Self-motivated with the ability to work independently while collaborating effectively with the broader team
Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment

Nice To Haves

Insurance knowledge strongly preferred but no required.

Responsibilities

Open new claims in the claims management system; capture required loss and policy information; assign to independent adjusters as directed; and establish diaries and reporting timelines in accordance with Claims Manager direction and SLAs
Assemble and maintain complete electronic claim files, ensuring key documents are indexed, stored, and retrievable for audits and internal/external requests
Prepare and submit claim files and supporting documentation to third parties (e.g., coverage counsel, subrogation vendors, carriers, and other partners) as instructed
Run and distribute routine reports (e.g., monthly claim bordereaux and status reports) and support ad hoc reporting requests from Claims and Underwriting
Assist with payment processing by coordinating required approvals and accurately recording payment activity in applicable systems
Process loss run requests for delegated authority accounts, ensuring accuracy and timely delivery to internal stakeholders and external partners
For claims reported to carriers where Jencap does not hold delegated authority, complete claim entry, file documentation, and support coordination with the carrier and assigned adjusters
Review and update claims procedures and desk guides as needed to support consistent workflows and compliance, as directed by the Claims Manager