Claims Assistant Manager of Bodily Injury

Hagerty

4d•Hybrid

About The Position

Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us! As an Assistant Manager of BI, you will coach, lead, engage and motivate a team of bodily injury claims adjusters to ensure quality performance, development, policy adherence, cost containment, compliance to state regulations, and excellent customer service.

Requirements

Bachelor's degree in Business Administration, Insurance, or a related field.
Minimum of 5 years of experience in bodily injury claims management
Proven experience in managing bodily injury claims.
Strong analytical and problem-solving skills.
Thorough understanding of insurance laws and regulations.
Effective and efficient use of computer applications including MS Office products
Excellent organizational skills and written and verbal communication skills, detail-oriented, and ability to maintain a high level of accuracy
Excellent leadership and interpersonal skills.
Must be licensed and bondable

Nice To Haves

Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.

Responsibilities

Supervise adjusters handling bodily injury claims. There may be some claims with serious injuries and high exposures, depending on the experience level of the adjusters, with some litigated files as development opportunity.
Guide and support adjusters in the early stages of claim assessment.
Ensure timely and accurate liability and coverage investigations
Implement strategies to expedite claim resolution and attempt early claims resolution (ECR).
Monitor claim progress to ensure adherence to company policies and timelines.
Develop and implement strategies to expedite the resolution of complex claims, focusing on reducing cycle time and improving outcomes.
Provide training and mentorship to adjusters to enhance their negotiation and settlement skills.
Assist adjusters with daily questions, claim file management, client correspondence, and escalated calls.
Prepare reports and updates for senior management on claim statuses and outcomes.
Monitor and regulate adjuster workloads.
Monitor and report on team and key department performance metrics.
Perform file audits and phone observations.
Review and edit coverage letters.
Review and approve reserve/payment requests over adjuster authority levels.
Conduct staff meetings.
Provide continuous coaching through feedback and development opportunities.
Complete performance reviews for adjusters.
Lead or assist with department initiatives and special projects.
Interview, hire, and train new adjusters.