Claim Analyst IV, Lex Pro

AIG • Jersey City, NJ

7d • $70,000 - $104,000 • Onsite

About The Position

The Claims Analyst IV, Lex Pro position is responsible for handling a caseload of pending and incoming employment practices liability and management liability claims. The analyst will determine coverage, evaluate liability, assess damages, establish appropriate reserves and handle all aspects of claims tendered on architects & engineers professional liability policies. The analyst will communicate extensively with insureds, brokers, and counsel to resolve matters and provide appropriate information and updates to all stakeholders. The analyst will also collaborate with underwriters and senior claims management as necessary to support the business. Focused on Employment Practices Liability and Management Liability, you will be responsible for a portfolio of claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution. Your goal will be timely, accurate and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling. You will communicate regularly with internal and external stakeholders in your role as an Employment Practices and Management Liability claims expert and thought leader. As a valued member of the team, you will work closely with our underwriting partners to provide feedback on claim exposures and trends to inform decisions on the portfolio. You will also contribute to continuous improvement in Claims by supporting Quality Assurance / Regional Audit processes, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.

Requirements

• Experience handling third-party claims, litigation or other related experience.
• Knowledge of legal / regulatory and litigation / procedural requirements for employment practices and/or management liability claims.
• Bachelor’s Degree or equivalent required.
• Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• A track record of following up effectively on recommendations from technical claims audits and continuous file handling improvement.
• The ability to influence claims and non-claims stakeholders by effectively directing claims strategy.

Nice To Haves

• Multi-state adjuster licenses and/or JD preferred.

Responsibilities

• Handling a caseload of pending and incoming employment practices liability and management liability claims.
• Determining coverage, evaluating liability, assessing damages, and establishing appropriate reserves.
• Handling all aspects of claims tendered on architects & engineers professional liability policies.
• Communicating extensively with insureds, brokers, and counsel to resolve matters and provide appropriate information and updates to all stakeholders.
• Collaborating with underwriters and senior claims management to support the business.
• Managing a portfolio of claims from coverage inquiry through legal liability assessment and quantum analysis to timely and accurate resolution.
• Promoting and demonstrating the principles of ‘Treating Customers Fairly’ in claims handling.
• Providing feedback on claim exposures and trends to underwriting partners.
• Supporting Quality Assurance / Regional Audit processes.
• Ensuring mitigation of indemnity and expense exposure.
• Communicating developments and outcomes to key internal and external stakeholders.

Benefits

• Bonus in accordance with the terms of the applicable incentive plan.
• 2026 Benefits Overview.
• Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development.
• Volunteer Time Off and Matching Grants Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior