Claims Analyst, Bilingual

AIG • Jeffersonville, IN

5d • Onsite

About The Position

Reporting to a Claims Team Manager, the Claims Analyst - Bilingual works directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team. Claims Analyst/Examiner - Bilingual are responsible for the handling of all Warranty insurance claims for major clients in our diverse portfolio. Our portfolio consists of a diverse range of products from the home warranty, consumer electronics, and mobile industries.
The Claims Analyst- Bilingual are the ones our clients turn to in times of need and will act with speed, composure, compassion and knowledge to solve problems and the work they do every day is the heart of AIG’s business. The successful candidate that we seek will need to meet the minimum criteria to fully support and engage in the full range of duties expected.

Requirements

• 1–2 years of experience in customer service, claims, insurance or related environment.
• Bilingual in English and Spanish, with strong verbal and written communication skills.
• High School Diploma or equivalent.
• Strong customer service and interpersonal skills, with the ability to communicate professionally with insureds, clients, and other stakeholders.
• Ability to handle difficult conversations, resolve conflicts, and de-escalate tense situations.
• Strong analytical and problem-solving skills with the ability to research information and evaluate claims.
• Excellent organizational skills with the ability to manage multiple priorities and consistently meet deadlines.
• Results-oriented and comfortable working in a fast-paced environment.
• Basic proficiency in Microsoft Excel, Word, and Outlook.
• Strong ethics, professionalism, reliability, and a team-oriented mindset.

Nice To Haves

• Previous experience with insurance, warranty, or claims processing.
• Knowledge of claims investigation, adjudication, and settlement practices.
• Familiarity with state statutes and regulations related to claims practices.
• Knowledge of insurance coverage types, program coverage, and exclusions.
• Experience reviewing claims to determine coverage and approval or denial.
• Experience supporting Spanish-language claims for U.S. and/or global programs.
• Experience handling claims-related phone calls, emails, and correspondence.
• Ability to answer claims and coverage questions and collaborate effectively with internal departments.
• Experience identifying opportunities for process improvement and maintaining up-to-date product and program knowledge.

Responsibilities

• Handling of all Warranty insurance claims for major clients.
• Supporting the Warranty claims team.
• Working directly with the insured, service contractors, clients, and other internal and external stakeholders.

Benefits

• Volunteer Time Off and Matching Grants Programs
• Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED