Claims Analyst

CSX•Jacksonville, FL

About The Position

This position assists the company and Insurance Department in evaluating and proposing timely resolutions to general insurance claims such as General Liability, Workers Compensation, Auto Liability and USL&H for the CSX Captive. Responsible for overseeing and managing third Party Administrator (TPA) on all claim matters. In addition, this position will be required to work with Risk Management and Legal on complicated and/or litigated matters. Assists Insurance department with managing CSX captive and various insurance renewals.

Requirements

High School Diploma/GED and 2-5 years as licensed claims adjuster for liability or workers compensation claims
Bachelor's Degree/4-year Degree, 1-3 years’ experience in transportation/rail and the ability to attain an adjuster’s license, or risk management certification (such as ARM, CRM)
Knowledge of Risk Management Information Systems
Knowledge of Claim Adjudication process for liability or workers compensation claims
Knowledge of OSHA
Microsoft Outlook skills
Ability to communicate effectively on all aspects of railroad/transportation operations
Strong customer service skills
Strong analytical skills with demonstrated problem-solving abilities

Responsibilities

Interact and assist with all CSX Subsidiaries to ensure prompt incident reporting
Refine and update CSX Intermodal Terminals incident reporting process
Oversee 400-600 claims per year
Oversee TPA adjusters to ensure timely resolution of claims.
Point person for granting TPA authority for reserving, settlements and information needed from CSX to adjudicate the claim
Assist insurance department with underwriting submissions for various insurance renewals
Participate and present findings during internal claims authority meetings with legal and risk management
Document, record, maintain, and submit all relevant OSHA documents for all relevant CSX subsidiaries
Record, maintain and submit all relevant federal USL&H reporting.
Maintain Claim Best Practices for TPA and CSX
Direct and coordinate claim activities for in-house and external attorneys.
Attend claim mediations as necessary
Visit field locations occasionally to complete claim investigations or communicate claim trends
Participate in conference calls with the Safety Department and CSX Subsidiaries as the main resource for information about the claims
Identify safety issues in the claims and assist Safety Department and Subsidiaries in resolving
Communicate regularly with all internal stakeholders such as accounting and finance regarding high impact claims
Assist insurance department with actuarial process, being resource for claims trends and activities as well as assisting with gathering information.
Assist Insurance department with managing other claim matters