Claims Advocate

Smith Brothers Insurance, LLC•Glastonbury, CT

20h•$62,300 - $105,000•Onsite

About The Position

Smith Brothers Insurance is seeking an experienced claims professional to join our Large Commercial Lines team as a Claims Advocate. This role is responsible for advocating on behalf of clients throughout the full claims lifecycle, with a strong focus on Workers’ Compensation, General Liability, Property, Automobile, and other commercial lines claims. The Claims Advocate serves as a trusted partner to clients, carriers, and internal teams, providing guidance, coordination, and proactive communication to ensure timely resolution and a positive client experience. This position operates in a collaborative environment and is grounded in a commitment to service excellence, accountability, and results.

Requirements

3–5 years of experience handling Workers’ Compensation claims, preferably in a mid-market commercial lines insurance agency environment or carrier commercial environment.
Connecticut, New York, and/or New Jersey Casualty Adjuster’s License (or ability to obtain/maintain as required).
Bachelor’s degree preferred; high school diploma or equivalent required.
Strong communication and relationship-building skills, with the ability to effectively advocate for clients.
Demonstrated understanding of the claims resolution process for Workers’ Compensation, General Liability, Property, and Automobile claims.
Ability to work effectively in a multi-jurisdictional claims environment.
Ability to analyze issues, make sound decisions, and develop practical solutions independently.
Proven ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment.
Team-oriented and collaborative, with a commitment to accountability, knowledge sharing, and service excellence.
Knowledge of commercial insurance claims, carrier practices, and regulatory requirements, with a commitment to continuous learning.
High attention to detail and organizational skills.
Comfortable working in a fast-paced, team-oriented environment.
Proficiency with Microsoft Office, agency systems (Applied EPIC preferred), carrier platforms, and AI tools.
Self-motivated, adaptable team player with a positive mindset, strong work ethic, and resilience.

Nice To Haves

Professional designations related to claims, risk management, or insurance preferred.

Responsibilities

Serve as the primary claims advocate for Commercial Lines clients, guiding claims from intake through resolution and ensuring a positive client experience.
Build trusted client relationships through proactive communication, education, claims guidance, and strategic advocacy.
Coordinate and lead claim reviews with clients and carriers across Workers' Compensation, General Liability, Property, and Automobile lines.
Analyze Workers' Compensation claims, including reserve reviews, EMR/Mod projections, and exposure mitigation strategies with carrier partners.
Partner with Risk Advisors and Account Managers to address coverage questions, policy interpretation, and complex claim challenges.
Advocate on behalf of clients to resolve claim delays, improve adjuster responsiveness, and drive timely claim outcomes.
Demonstrate a proactive, client-focused approach by delivering responsive service, managing expectations, and meeting established timelines.
Maintain accurate documentation and activity records in agency systems.
Ensure compliance with agency process.
Complete special projects and other duties as assigned.
Engage in ongoing professional development and training to strengthen skills, knowledge, and effectiveness.
Utilize Microsoft Office, agency systems, and AI tools to improve efficiency and performance.
Work effectively with all team members, provide backup support, and contribute to team collaboration.
Demonstrate alignment with our purpose, values, and culture.