Claims Advocate

Patriot Growth Insurance Services, LLC•West Palm Beach, FL

8d•$90,000 - $100,000•Hybrid

About The Position

As a Commercial Lines Claims Advocate, you'll serve as a trusted resource for clients during some of the most critical moments in their business operations. Your expertise, guidance, and advocacy will help navigate complex claims, facilitate communication between all parties, and support fair and timely claim resolutions. In this role, you'll work closely with clients, carriers, adjusters, and internal account teams to manage claims from initial reporting through final resolution. Your ability to build relationships, analyze claim activity, and proactively identify trends will play an important role in protecting client interests and strengthening long-term client partnerships.

Requirements

Associate degree or equivalent combination of education and experience required.
Minimum of 3 years of Property & Casualty claims handling experience, preferably in a client-facing, consulting, or advocacy capacity.
Strong knowledge of commercial Property & Casualty coverages, including property, general liability, commercial auto, workers' compensation, and umbrella liability.
Strong communication, client advocacy, and negotiation skills.
Excellent organizational skills with the ability to manage multiple claims and competing deadlines.
High attention to detail and strong analytical and problem-solving abilities.
Ability to collaborate effectively with clients, account teams, carrier partners, and claims professionals.
Proficiency with Microsoft Word, Excel, Outlook, agency management systems, and carrier claim platforms.

Nice To Haves

Bachelor's degree.
Active Property & Casualty Adjuster's License.
Experience managing complex or escalated commercial claims.
Experience preparing loss stratification reports, claim summaries, and mod worksheet reviews.
Knowledge of regulatory requirements, privacy standards, and claims compliance best practices, including HIPAA when applicable.
Experience participating in client claim reviews, mediations, settlement discussions, or carrier negotiations.

Responsibilities

Serve as the primary point of contact for commercial Property & Casualty claims, providing responsive communication and expert guidance throughout the claims process.
Manage claims from first notice of loss through final resolution, including complex and escalated claims requiring heightened attention and coordination.
Advocate on behalf of clients by collaborating and negotiating with adjusters and carrier representatives to support fair and timely claim outcomes.
Monitor claim activity within agency management systems and carrier platforms to ensure accurate documentation, timely follow-up, and effective claim management.
Analyze loss trends, claim drivers, and coverage concerns, sharing insights with account teams to support risk management and client strategy discussions.
Prepare claim summaries, loss analyses, claim review materials, and other reporting that helps clients understand claim performance and potential exposures.

Benefits

Multiple medical plan options, with preventive care covered at 100%
Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
Employer-paid short-term and long-term disability coverage
Paid parental leave
Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
Competitive 401(k) company match to help you build your financial future
Comprehensive dental and vision coverage
Employee Assistance Program with confidential mental health, legal, financial, and work-life support
medical, dental, and vision insurance
401(k) with company match
personalized time off and company paid holidays