Claims Administrator

Securian Canada • Toronto, ON

2d • CA$45,000 - CA$55,000 • Onsite

About The Position

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work. As a Claims Care Administrator, you are an integral member of the Claims team, responsible for supporting daily administrative operations and ensuring an efficient workflow within the department. In this role, you manage and process office and claims documentation, including filing, purging, scanning, indexing, and correspondence. You ensure all tasks are handled in accordance with certificate provisions and company policies, providing timely and accurate support to the claims operations team. The base salary range for this position is between $45,000 to $55,000 depending on experience. Details of our additional benefits are outlined below. This job posting is for an existing vacancy.

Requirements

• High school diploma, or a college diploma with a minimum of 6 months of professional experience; post-secondary education is preferred.
• Strong proficiency in English for communication with customers and colleagues.
• French language proficiency is considered an asset, particularly for communication with customers and/or colleagues in Quebec.
• Strong administrative, organizational, and analytical skills with a keen attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills, with strong interpersonal abilities.
• Ability to work independently, demonstrate initiative, and thrive in a fast-paced, dynamic environment.
• Customer-focused mindset, high sense of urgency, and commitment to continuous learning and improvement.
• Reliability, punctuality, and a positive attitude towards change.
• Team-oriented, flexible, and capable of supporting various operational tasks.

Nice To Haves

• French language proficiency is considered an asset, particularly for communication with customers and/or colleagues in Quebec.

Responsibilities

• Create and register new claims within various claims management systems.
• Prepare, process, send, receive, and enter claim intakes while ensuring accuracy and completeness of information.
• Generate and distribute claim forms and related documentation to customers.
• Scan, upload, index, and maintain claim files and supporting documentation within electronic claims systems.
• Download, review, and process incoming claim-related documents and attach them to the appropriate claim files.
• Match incoming cheques with corresponding claim correspondence and process payment entries within claims systems.
• Process payment transactions and maintain accurate financial and claim records.
• Monitor and manage multiple departmental inboxes, ensuring timely review, distribution, and response to incoming correspondence.
• Review and process documents received through email and designated work queues.
• Prepare claim files and supporting documentation for compliance reviews, audits, and quality assurance activities.
• Maintain accurate claim records, correspondence, and documentation in accordance with established procedures and service standards.
• Provide administrative support across multiple lines of business by coordinating claim intake, document management, payment processing, and correspondence handling.
• Collaborate with examiners, business partners, customers, and internal stakeholders to support the efficient administration of claims.
• Ensure all claim-related documentation is properly organized, filed, indexed, and readily accessible to support ongoing claim administration and regulatory compliance.
• Assist with mail handling, document scanning, filing, and other administrative functions to support daily operations and service objectives.

Benefits

• Flexible work arrangements with monthly financial allocations to support your work-life balance
• Generous starting paid vacation time, plus additional vacation days for every year of service
• Paid volunteer day so you can dedicate time to a cause you are passionate about
• Paid personal and wellness days to support your total wellbeing
• Educational assistance of up to $3,500 a year (with approval from your manager)
• Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you
• Up to 14% of combined contributions to the RRSP matching program
• Family-friendly maternity/parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree