Claims Administrator

Denver Water • Denver, CO

2d

About The Position

Under general supervision, the Claims Administrator
is responsible for
managing Denver Water’s general liability, auto, and voluntary claim programs. This role
ensures compliance with legal requirements and Board policies while
administering consistent loss management practices. The position serves as the
primary point of contact for claimants and coordinates restoration efforts with
contractors.

Requirements

• Bachelor degree from an accredited college or university in Risk Management, Business Management, or a related field.
• Minimum 4 years of related work experience.
• Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge, and abilities for the position.
• Must be able to possess and maintain a valid Class ‘R’ Colorado driver’s license and have a satisfactory driving record at time of hire.

Nice To Haves

• ARM or AIN-C certifications preferred.
• Customer Service
• Business Writing
• Presentation
• Data Analysis
• Organizational Skills
• Time Management
• Thoroughness
• Collaboration Skills
• Communication Proficiency
• Flexibility

Responsibilities

• Administer General Liability, Auto, and Voluntary Claim Programs in accordance with legal standards and Board Policy.
• Manage claim intake, tracking, and maintenance from start to finish, ensuring data integrity and adherence to retention policies.
• Conduct comprehensive claim investigations by gathering data from multiple internal and external sources.
• Collaborate with Safety, Customer Care, Operations, Legal, and Finance teams to ensure accurate and consistent claim handling.
• Serve as the primary liaison for cross-sectional communication during investigations.
• Maintain detailed documentation and ensure compliance with organizational policies and applicable regulations.
• Respond to CORA requests, collect all relevant information for Information Governance and Legal review.
• Navigate the claims process with the third-party administrator.
• Coordinate restoration efforts with designated contractors.
• Negotiate settlements within authorized limits with claimants.
• Review estimates, invoices, and other statements of loss for accuracy.
• Provide payment recommendations to Office of General Counsel.
• Provide loss control and claim improvement recommendations to Executive Staff.
• Provide summary updates toBoardas part of the Risk Management Program as required.
• Respond to and perform duties on an on-call basis.
• Perform related work as required.

Benefits

• Employees enjoy a robust 401(k) plan with employer contributions, a secure pension fund to support long-term financial well-being, and high-quality benefits that include a generous PTO package as well as medical, dental, and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees