Claims Administrator

Zolman•Commerce Charter Township, MI

About The Position

Zolman Restoration is seeking a Claims Administrator to join our team! Three reasons YOU should join the Zolman Restoration team: #1 Integrity, character, and the values of our incredible team of restoration experts and professionals make us exceptional. We live and work by our core values! #2 Zolman Restoration is committed to becoming the leader in our industry by consistently delivering outstanding customer care and best-in-class quality. Our mission is to maintain the highest level of integrity and professionalism while we restore a structure to its pre-loss condition. #3 Zolman Restoration has been repeatedly recognized with several national and local awards, including 101 Best & Brightest Companies to Work For and Crain’s Cool Places to Work.

Requirements

Highly organized, structured, and able to manage large volumes of information.
Strong communication skills with the ability to adapt style to different personalities.
Team-oriented with the ability to work well alongside both highly independent and highly supported individuals.
Quick learner who can retain information and processes efficiently.
Comfortable following established workflows while independently determining task prioritization.
Strong attention to detail and commitment to accuracy.
Professional, reliable, and able to maintain composure in a fast-paced environment.

Responsibilities

Set up all leads in DASH and ensure accurate job creation in Vista.
Perform weekly file reviews for structure and residential claims.
Conduct weekly pulse meetings with team members to review file status, outstanding needs, and compliance items.
Monitor all DASH and program requirements to ensure timely completion by team members.
Follow established processes while managing the prioritization and order of daily tasks.
Follow up daily on job status requests and outstanding documentation.
Maintain all digital documentation with accuracy, organization, and consistency.
Answer most incoming phone calls throughout the business day and route them appropriately.
Communicate effectively with team members who have varying levels of independence and support needs.
Attend estimating team meetings and provide clear summary notes to all applicable team members.
Serve as a professional and welcoming first point of contact for visitors and customers.
Coordinate meetings and lunches as requested.
Request new vendor setups as needed.
Collect and upload vendor compliance documents (W-9, Insurance, ACH setup) into Vista.
Track outstanding items and follow up until complete.
Maintain general office organization and cleanliness.
Answer incoming calls and greet all visitors professionally.
Perform various other duties as assigned.