Auto Claims Administrator

CalPortland•Las Vegas, NV

About The Position

The Auto Claims Administrator serves in a support role for the Risk Managment department. Handling claims, incident reports, file/record keeping, follow up, schduling. Other relevant duties assigned by the department lead. BenefitsAt CalPortland, we’re proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees. Your benefits are an important part of your overall compensation at CalPortland. That’s why we give you a wide range of benefits to choose from. All regular full time employees may enroll in a variety of health and welfare plans including medical, dental and vision plans. Other benefits include life insurance, disability coverage, employee assistance program, and retirement program. The company also has a variety of voluntary benefits for employees to choose from.

Requirements

Ability to defuse and resolve situations where emotions can be elevated while remaining composed and objective
Fairness to determine proper claims settlements and cost control; authorizes cost paid out by insurance
Must posses discernment, great judgement of character and ability to make good judgment
Effective negotiation skills when determining liability or discussing repairs
Skilled Microsoft Office (Excel, Word, Outlook), SAP and customer service
Exceptional written and verbal communication
Strong attention to detail, dependability, and follow through of all claims
High School Diploma

Nice To Haves

Previous Claims Admin experience

Responsibilities

Administers claims on all on-road/off-road vehicles and some general liability; main intake source for incident reports, dash cams, photos, and other documentation pertaining to the accident.
Manages and maintains records of all losses and citations, providing data to assist all risk/safety personnel in reducing number of losses overall.
Accountable for maintaining monthly, quarterly, and annual reports showing claim costs, expense reserves and accident frequency for VP/GMs and regional Safety Managers.
Responsible for composing Subrogation Demands for not-at-fault claims. requiring and ensuring CalPortland gets payment for damages.
Requests work orders for all repairs done in-house to present in subrogation demand.
Takes calls regarding windshield claims; sends out claim-filing instructions to claimants and submits claims to insurance once dispatch has verified truck's location.
Manages all accident (hard) files/records in-house.
Acts as the main point of contact for CalPortland regarding accidents; works closely with insurance companies and attorneys to set reserves, as well as authorize offers/settlements of claims where court involvment may or may not apply.
Communicates and coordinates with management, dispatch, claimants, and employees to aid in resolving claims.