Claims Administrator

thyssenkrupp Materials•Richburg, SC

1d•Onsite

About The Position

The Claims Administrator supports the end-to-end material claims process for customer rejected orders. This position will process customer and vendor material claims in the system and completes the required documentation and communication. Job Description Key Accountabilities: Receives and evaluates incoming claims from customers with support from the Quality Manager. Gathers evidence to support claims such as samples and/or pictures of material Processes customer claims, including material return through release of credit Enters vendor claims into ERP System and manages through disposition and issuance of debit Processes credits and debits in ERP System Communicates cross functionally to sales, quality, and production departments regarding the claims process Supports supplier and customer communication throughout the claims process Track, reduce and assist with documentation of rejected material/inventory Assists with material inspection, as needed Administrative support as needed including light filing Assists with internal auditing and claim root cause analysis/documentation This is a position that works directly on the warehouse floor around heavy machinery Meet all TKMNA Employee Attributes / Competencies The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. This position has been identified as “safety sensitive” by thyssenkrupp under applicable laws. Accordingly, any application for this position that is considered for employment with thyssenkrupp requires successful completion of pre-employment drug testing, which may include testing for marijuana in accordance with any applicable federal, state, and local laws.

Requirements

High school diploma or equivalent
Basic math and accounting skills
Basic computer knowledge to accurately complete data entry
Attention to detail and accuracy with good organizational skills
Ability to multitask and work in a fast-paced environment
Ability to lift to 25lbs
Safety Mindset

Nice To Haves

SAP experience a plus
ISO experience is preferred
Associates degree in related field

Responsibilities

Receives and evaluates incoming claims from customers with support from the Quality Manager.
Gathers evidence to support claims such as samples and/or pictures of material
Processes customer claims, including material return through release of credit
Enters vendor claims into ERP System and manages through disposition and issuance of debit
Processes credits and debits in ERP System
Communicates cross functionally to sales, quality, and production departments regarding the claims process
Supports supplier and customer communication throughout the claims process
Track, reduce and assist with documentation of rejected material/inventory
Assists with material inspection, as needed
Administrative support as needed including light filing
Assists with internal auditing and claim root cause analysis/documentation