Claims Adjuster - Crystal Fusion

APCO Holdings•Bay Shore, NY

11d•Onsite

About The Position

The Windshield Claims Specialist is responsible for managing and processing claims related to windshield repair and replacement. This role serves as a key point of contact for customers and repair facilities, ensuring a smooth, accurate, and timely claims experience. The ideal candidate is customer-focused, detail-oriented, and excels at coordinating multiple tasks while maintaining a high level of service and efficiency.

Requirements

High school diploma or GED required.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Strong communication, organizational, and customer service skills.
Ability to handle multiple priorities and meet deadlines.
Strong communication and interpersonal skills with a customer-first mindset.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
High attention to detail with strong organizational skills.
Problem-solving mindset with the ability to resolve issues efficiently.
Ability to collaborate with internal teams and external partners.
Comfortable learning and navigating multiple systems and technologies.

Nice To Haves

Previous experience in claims processing or customer service.
Bilingual capabilities.
Knowledge of automotive repair processes or insurance/claims handling.
Experience working with claims systems or similar software platforms.

Responsibilities

Review and process windshield repair and replacement claims accurately and within established timelines.
Guide customers through the claims process, explaining coverage and next steps clearly.
Coordinate with repair facilities to schedule, track, and ensure completion of repair appointments.
Maintain accurate documentation and records for all claims and customer interactions.
Respond to customer inquiries, provide claim status updates, and resolve issues promptly.
Partner with repair facilities to ensure high-quality, timely service delivery.
Monitor claim progress to ensure compliance with company policies and a positive customer experience.
Resolve claim-related disputes while maintaining professionalism and customer satisfaction.
Identify and onboard new repair facilities as needed.
Support additional duties and projects as assigned.