Contract- Claims Adjuster (Tire & Wheels)
About The Position
Adjust/process claims from dealers, repair facilities, and customers accurately and expeditiously. Follow company guidelines. Meet productivity goals. For each claim, verify agreement or application number; determine if a claim is covered for time and mileage. Deny a claim that is not covered. Register a verified claim in the database. Review claim history for the vehicle; ensure there are no red flags. Record cause of breakdown. Discuss breakdown with customer and/or service department. Agree on: a) labor time and costs; b) parts to be replaced, whether after-market parts will be used, and mark up; c) rental or towing reimbursements, and d) sublet repairs. Determine total costs plus sales taxes. Review costs with service department; reach agreement. Authorize the claim; then, give the dealer a claim number. During process, answer questions from dealers and customers concerning their coverage, benefits, maintenance requirements, and denials. Help locate an “honoring repair facility.” Be able to justify all decisions. Dispatch independent adjusters as needed to examine vehicles in the field. Evaluate their inspection reports. Inform Team Specialist about claims results, use of after-market parts, and critical decisions. Identify problem areas, problem dealers, needed policies and procedures, etc. and recommend solutions. Refer disputed claims to Team Specialist. Process customer reimbursement requests and transfer requests. Assist other Technical Service Specialists to interpret and apply terms and conditions of GSFS products. Coordinate and communicate actions within the company and with dealers.
Requirements
- High School Diploma or General Education degree required.
- 1-3 years required.
- Adjuster License.
Nice To Haves
- Certifications from National Institute for Automotive Excellence (ASE) in at least four areas of technical service preferred.
Responsibilities
- Adjust/process claims from dealers, repair facilities, and customers accurately and expeditiously.
- Verify agreement or application number; determine if a claim is covered for time and mileage.
- Deny a claim that is not covered.
- Register a verified claim in the database.
- Review claim history for the vehicle; ensure there are no red flags.
- Record cause of breakdown.
- Discuss breakdown with customer and/or service department.
- Agree on labor time and costs, parts to be replaced, after-market parts usage and mark up, rental or towing reimbursements, and sublet repairs.
- Determine total costs plus sales taxes.
- Review costs with service department and reach agreement.
- Authorize the claim and give the dealer a claim number.
- Answer questions from dealers and customers concerning coverage, benefits, maintenance requirements, and denials.
- Help locate an “honoring repair facility.”
- Justify all decisions.
- Dispatch independent adjusters as needed to examine vehicles in the field.
- Evaluate adjuster inspection reports.
- Inform Team Specialist about claims results, use of after-market parts, and critical decisions.
- Identify problem areas, problem dealers, needed policies and procedures, and recommend solutions.
- Refer disputed claims to Team Specialist.
- Process customer reimbursement requests and transfer requests.
- Assist other Technical Service Specialists to interpret and apply terms and conditions of GSFS products.
- Coordinate and communicate actions within the company and with dealers.
Benefits
- As a contractor, you will not be eligible for company-sponsored benefits, including health insurance, paid time off, or retirement plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
