Claims Adjuster SIU

CAA Club Group•Markham, ON

78d

About The Position

CAA Insurance has been providing dependable and trustworthy service for over 50 years, protecting Canadians and what matters to them. We offer a dynamic professional environment focused on delivering the ultimate customer experience, where we share successes, drive change, and support each other. We are an award-winning, purpose-driven culture within the CAA Club Group of Companies (CCG), committed to an exceptional Associate experience. We provide work-life harmony with a holistic wellness program, continuous learning opportunities with education reimbursement, incredible rewards, travel incentives, product and service discounts, pay-for-performance programs, and competitive benefits including a defined contribution plan and personal spending account. Join our growing team where everyone belongs.

Requirements

Post-secondary education completed
Minimum of 3 years experience in claims handling with knowledge preferred in Property and Accident Benefit claims
Completion of or willingness to obtain the following license/certification/courses: Private Investigator License, Certified Fraud Examiner (CFE) certification, OSINT, Fire Investigation and ICAR courses
Must have excellent verbal and written communication skills
Strong working knowledge of Microsoft Office Suite
Ability to work in cross functional teams
High level of attention to detail and ability to maintain confidentiality
Ability to make decisions or take actions to solve a problem or reach a goal
Strong negotiations and analytical skills

Responsibilities

Conduct internal investigations including setting up statements, scene investigations, and neighborhood canvasses.
Collaborate with the lead adjuster, different vendors and experts to contemplate vehicle inspections, EUO and investigative steps towards resolution of investigative file.
Evaluate liability, and subrogation exposures and potential.
Provide reports to Leadership for Denied Claims and possible escalated situations in a concise and timely manner.
Assist with investigative services reporting as required and developed.
Present at the Fraud Committee meeting with findings and recommendations.
Provide & maintain clear and precise documentation of all conversations and file activity.
Communicate with other departments through the handling of the file (Underwriting, CAD, Claims).