Claims Adjuster- Property Damage

Freedom National•, (Multiple States)

9d•Remote

About The Position

We are looking for a rock-star adjuster with at least 3 years’ experience to handle non-standard, private passenger auto claims for Arizona and Utah policyholders. This position is fully remote and will predominately adjust auto collision/comprehensive and property damage claims but should also be familiar handling non-complex bodily injury and PIP claims. Must be available to work 8am - 5pm Mountain time. Part time 30 hours/week with potential to move to full time.

Requirements

3+ years of adjusting private passenger auto claims in a fast-paced setting
Capability to train and perform the job remotely & meet our work from home requirements
Have a passion for providing excellent customer service
Communicate, both verbally and written, complex issues in ways that the customer easily understands
Possess empathy, adaptability, time management, and organizational skills
Diffuses emotional customer situations effectively and recognizes when to escalate
Punctual and conscientious about work hours and makes appropriate arrangements for vacations and special leave
Familiarity with various insurance data bases (ISO/Verisk) and compliance reporting (OFAC, Medicare)
Basic typing and computer knowledge, including familiarity with Windows OS

Nice To Haves

Bilingual (English/Spanish) a plus
Familiarity with FileHandler claim system a plus

Responsibilities

Investigate, evaluate, and settle private passenger auto insurance claims from first notice of loss to settlement
Set initial reserves and adjust as appropriate
Ensure compliance with specific state regulations, policy provisions, and company standards
Apply policy language in accordance with UT statutes to determine whether the loss is covered
Verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision
Order police reports, take recorded statements, assign vehicles to be appraised, and reach out to claimant carriers when needed
Set expectations of the claims process and keep the insured and/or claimant informed of the claim status
Fairly evaluate all damages to determine the appropriate amount the insurance company should pay
Arranges, handles and pays repair, rental, towing, total losses and negotiates storage
Maintain up to date, consistent diary to accurately record timeliness of correspondence and systematically review and resolve claims within the specified state compliance guidelines
Evaluate all information and flag any coverage issue, potential fraud, or other red flags
Negotiate settlements and authorize payments
Confer with legal counsel on claims when needed
Meet expectations for attendance and punctuality
Assume other responsibilities as directed by management