Claims & Accounting Customer Service Assistant - On Site

HQ Celina•Celina, OH

1d•Onsite

About The Position

In this role, your days will be varied and engaging. You will be a friendly, professional point of contact for agents, insured individuals, claimants, and claims representatives—answering calls, directing inquiries, and knowing when to escalate issues. You will enter and manage claims including setting up files, processing mail, transcribing letters, and maintaining accurate documentation. You will take first notice of loss calls, provide claim status updates, order police reports, and process claim-related paperwork. You will review basic policy coverage information and assist with claim payments. You will ensure accurate reporting to required agencies to help protect the company’s reputation. You will support month-end accounting processes, including balancing multiple general ledger accounts. You will assist with improvements, testing, and updates related to claims systems and billing processes. You will work closely with Claims leadership and teammates to resolve issues and keep work flowing smoothly.

Requirements

Strong customer service skills and a professional, consistent communication style.
Attention to detail and the ability to work independently with minimal supervision.
Comfortable handling multiple tasks and staying organized in a busy environment.
General knowledge of accounting principles and insurance concepts (or a willingness to learn).
Confidence using office software and standard business technology.
A collaborative mindset and willingness to help teammates when needed.
Reliability and regular, on-site presence as part of a supportive team.

Nice To Haves

0–5 years of insurance or related experience is helpful

Responsibilities

Be a friendly, professional point of contact for agents, insured individuals, claimants, and claims representatives—answering calls, directing inquiries, and knowing when to escalate issues.
Enter and manage claims including setting up files, processing mail, transcribing letters, and maintaining accurate documentation.
Take first notice of loss calls, provide claim status updates, order police reports, and process claim-related paperwork.
Review basic policy coverage information and assist with claim payments.
Ensure accurate reporting to required agencies to help protect the company’s reputation.
Support month-end accounting processes, including balancing multiple general ledger accounts.
Assist with improvements, testing, and updates related to claims systems and billing processes.
Work closely with Claims leadership and teammates to resolve issues and keep work flowing smoothly.