Claims Account Specialist

Diversified Benefit Services • Hartland, WI

17d • $23 - $25

About The Position

We are hiring a Claims Account Specialist to manage the day-to-day administration of pre-tax benefit plans for an assigned group of clients. This is a high-volume, detail-driven role where financial accuracy, process discipline, and service excellence are critical. Behind every processed claim is an employee relying on accurate, timely reimbursement. Your work directly impacts client satisfaction and participant experience. If you thrive in structured, high-volume environments where accuracy and follow-through are non-negotiable — we’d like to connect.

Requirements

• Proven ability to deliver high-level customer service
• Strong organizational skills with exceptional attention to detail
• Analytical thinking and sound problem-solving ability
• Basic math/accounting competency
• Ability to multi-task effectively in a fast-paced environment
• Professional communication and interpersonal skills
• Flexibility and ability to shift priorities quickly
• Proficiency in Microsoft Office 365, including Excel
• Strong technical aptitude and ability to learn new systems

Nice To Haves

• Experience in Client Relations
• Experience in Accounts Payable
• Experience in Accounts Receivable
• Experience in Payroll Processing
• Experience in Banking Operations
• Experience in HR
• Experience in Employee Benefits
• Experience in Insurance Claims
• Experience in TPA or carrier environments
• Accustomed to handling financial transactions
• Accustomed to reviewing documentation for accuracy
• Accustomed to meeting processing deadlines
• Accustomed to maintaining confidentiality

Responsibilities

• Processing high volumes of benefit claims with precision
• Issuing reimbursements and ensuring financial accuracy
• Managing enrollments, eligibility updates, and payroll-related status changes
• Administering FSA, HRA, ICHRA, HSA, and other customized benefit plans
• Responding to client and participant inquiries professionally and efficiently
• Implementing plan setups and processing plan changes
• Maintaining compliance and documentation standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed