Claims Account Representative 1

State of Ohio • Columbus, OH

1d • Hybrid

About The Position

The Ohio Attorney General's Office is seeking candidates for two Claims Account Representative 1 positions in the Collections Enforcement Section. These positions will provide customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies. The positions will operate on a hybrid in-person/remote schedule, with potential changes based on training and operational needs. The positions will be headquartered in Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

Requirements

• High school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures.
• 1 course or 3 months training in English composition and grammar or business communication.
• Formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals.
• 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment.
• Or completion of associates core program in business administration, communications, English or related fields.
• Or equivalent of Minimum Class Qualifications For Employment noted above.
• Customer service skills.
• Listening skills.
• Responsiveness.
• Confidentiality.
• Customer focus.
• Verbal communication skills.
• Must have been in their current positions for at least 12 months in order to be eligible for consideration (for internal candidates).

Responsibilities

• Collects delinquent taxes and/or monies owed to state agencies.
• Handles sensitive telephone and in-person contacts with general public, clients, accountants, and attorneys to collect delinquent debts.
• Performs skip tracing, investigates, traces, and verifies debtor location.
• Maintains accounts on debt owed to State.
• Issues praecipes and cites permits.
• May assign and/or reassign cases and/or assessments to special counsel when necessary.
• Negotiates repayment with debtor, legal, and/or other government representatives.
• Closes accounts which have made restitution.
• Performs general clerical tasks such as reviewing correspondence and checks, sending correspondence, providing general information, filing, answering telephones, and photocopying.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees