Claimant Services Specialist II

Broughton Partners • Savannah, GA

13d • Onsite

About The Position

Broughton Partners is a technology-first legal marketing company. Our mission is to end corporate negligence by providing law firms with mass tort case generation solutions built on efficiency, data science, and transparency. As a Claimant Services Specialist, being empathetic and patient is crucial for success. The goal of the Claimant Services Specialist is to resolve all issues impeding the delivery of the claim to the law firm, collect additional information or documents from the claimant to fit the claimant with with a prospective law firm, and assist our client law firms with reaching the claimants.

Requirements

• High school diploma, GED, or equivalent educational certification required.
• 2+ years of customer service, auditing, quality assurance, and/or related experience required.
• Strong verbal and written communication skills
• Strong active listening skills
• Ability to multitask
• Comfortable having conversations on difficult subjects
• High level of emotional maturity
• Ability to maintain confidentiality when handling sensitive information
• Technical adaptability

Nice To Haves

• HIPAA certification preferred.

Responsibilities

• Auditing signed cases for accuracy, ensuring that the claimants get sent to the firm in a timely manner.
• Following up with claimants who may have provided incomplete information to ensure they meet the firm’s criteria.
• Following up with claimants via email for additional details needed for case verification.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED