Claimant Communication Specialist

ARCHER•Houston, TX

9d•Onsite

About The Position

We are looking for friendly, attentive and hard-working Call Center Agents to join our growing team! The successful candidates will be responsible for managing inbound and outbound calls, identifying customer questions, responding to customer concerns, providing accurate information, timely answers and solutions to all customer queries. Candidates must have an outgoing and positive demeanor, be motivated, energetic work ethic, be a great listener and have a track record of working well with others in a team environment. Our Call Center Agents are often the sole point of contact for our customers, we are interested in hiring only those individuals with a strong, sincere commitment to customer service and satisfaction.

Requirements

1-3 years of experience in a call center environment;
Superior customer service skills and abilities;
Proven track record of meeting or over-achieving quota;
Strong phone and verbal communication skills along with active listening skills;
Familiarity with CRM systems and practices;
Customer focus and adaptability to different personality types;
Ability to multi-task, set priorities and manage time effectively
High level of professionalism;
Excellent problem-solving abilities;
Advance computer skills;
Attention to detail;
Ability to adapt to procedure and protocol changes;

Nice To Haves

Spanish Bilingual

Responsibilities

Maintaining professional relationships with customers through ongoing excellent customer service;
Meeting or exceeding call quotas;
Following all communication procedures, policies, and guidelines during every customer interaction;
Handling any customer complaints respectfully and professionally;
Maintaining customer satisfaction ratings based on criteria set by management;
Keying data into the CRM platform to keep each customer record updated.
Completes weekly Call Center statistical reports.
Keeps supervisor informed of area activities and significant problems.
Completes required reports and records accurately and promptly.