Claimant Communication Specialist

ARCHER Systems•Houston, TX

8d•Onsite

About The Position

We are looking for friendly, attentive and hard-working Call Center Agents to join our growing team! The successful candidates will be responsible for managing inbound and outbound calls, identifying customer questions, responding to customer concerns, providing accurate information, timely answers and solutions to all customer queries. Candidates must have an outgoing and positive demeanor, be motivated, energetic work ethic, be a great listener and have a track record of working well with others in a team environment. Our Call Center Agents are often the sole point of contact for our customers, we are interested in hiring only those individuals with a strong, sincere commitment to customer service and satisfaction.

Requirements

1-3 years of experience in a call center environment
Superior customer service skills and abilities
Proven track record of meeting or over-achieving quota
Strong phone and verbal communication skills along with active listening skills
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High level of professionalism
Excellent problem-solving abilities
Advance computer skills
Attention to detail
Ability to adapt to procedure and protocol changes

Nice To Haves

Spanish Bilingual

Responsibilities

Maintaining professional relationships with customers through ongoing excellent customer service
Meeting or exceeding call quotas
Following all communication procedures, policies, and guidelines during every customer interaction
Handling any customer complaints respectfully and professionally
Maintaining customer satisfaction ratings based on criteria set by management
Keying data into the CRM platform to keep each customer record updated
Completes weekly Call Center statistical reports
Keeps supervisor informed of area activities and significant problems
Completes required reports and records accurately and promptly