Claim Specialist-Auto/Property-Hybrid

State Farm•Dunwoody, GA

6h•$59,059 - $81,988•Hybrid

About The Position

State Farm is seeking Claim Specialists who are committed to helping customers through the claims process while providing Remarkable® service. This role involves investigating, evaluating, negotiating, and settling claims, applying knowledge of policies and insurance regulations, and managing high-volume communications. This is a hybrid position, allowing for a mix of working from home and in-office collaboration, though training may require more in-office time. Hours of operation are flexible and may include overtime or irregular hours based on business needs. Several Claims teams are hiring, and candidates may be considered for various specializations including Auto Injury, Personal Injury/Medical Payments (PIP/MPC), Special Investigative Unit (SIU), Auto Property Complex, Auto Total Loss, Auto Weather Catastrophe, Property Team, Boat, Commercial, Farm/Ranch Unit (BCFR), and Fire Property Stewardship.

Requirements

Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s)
Candidates that have previously taken an assessment may be asked to participate in additional testing

Nice To Haves

Bachelor's degree in a related field is preferred or equivalent work experience
Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims
Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
Familiarity with state or local regulations and compliance requirements
Proven ability to assess damages, estimate repair costs, and negotiate settlements
Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
Detail-oriented with strong organizational and analytical skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Accountability
Resourcefulness

Responsibilities

Investigating, evaluating, negotiating, and settling claims
Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
Supporting our customers through personalized, caring, and simple interactions

Benefits

Compensation is based on our standard 38:45-hour work week!
Potential starting salary ranges: $59,059 - $81,988 annually
Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
Robust health and wellbeing programs
State Farm pays most of your healthcare premium
Multiple healthcare plan options, including a high deductible plan
All medical plans provide 100% coverage for in-network preventative care
Access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
Educational benefits like industry leading training programs
Top-notch tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
Savings account or financing through our State Farm Federal Credit Union
Generous time off policies
Opportunity to initially earn up to 20 days annually (time off)
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors (for retirement planning)
401(k) plan with company contributions of up to 7% of your salary