Claim Specialist - Auto Injury - Hybrid

State Farm•Tempe, AZ

5h•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Grow Your Skills, Grow Your Potential. Auto Injury is a customer-facing segment handling bodily injury and uninsured/underinsured claims along with property damage claims involving injuries. The Injury segment is on the cutting edge with the use of analytics to support claim employees in developing enhanced skillsets to support and protect our policyholders. Claims will be tiered within Injury based upon their claim characteristics, complexity, and severity. This could range from non-attorney represented bodily injuries, up to attorney represented and/or litigation claims. Helping people recover from the unexpected can be one of the most rewarding aspects of the Injury claims position. We empower our claim handlers to take ownership of the customer experience, demonstrate learning agility, apply their knowledge, and lead through the eyes of our customers. This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Requirements

Prior claim handling experience
Strong written and verbal communication skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Strong organizational and time management skills
Effective negotiation skills
Ability to work collaboratively in a team environment while also being self-motivated and able to work independently
Identification of complexities that may require coordination with independent experts, vendors, or defense counsel
Bachelor's Degree
Claim handling experience including: Bodily injury and property damage liability claims, as well as uninsured or underinsured motorist coverage claims
Verification of coverage, legal liability, and extent of damage to persons and property by using knowledge of policies, procedures, laws, statutes, and insurance regulations
Litigation experience
Employees must successfully complete all required training, including applicable proficiency and licensing exam(s), and background checks required of various state(s)
Candidates that have previously taken an assessment may be asked to participate in additional testing

Responsibilities

Reviewing and analyzing injury claims to determine coverage, liability, and damages
Conducting thorough investigations by gathering relevant information, interviewing involved parties, and reviewing supporting documentation
Evaluating medical records, police reports, and other related documents to assess the extent of injuries and liability
Negotiating settlements with claimants, ensuring fair compensation is provided within policy limits
Documenting all claim activities, maintaining accurate records, and preparing reports as required
Collaborating with internal teams, including legal, medical, and risk assessment, to ensure proper claim handling
Claims employees may occasionally deal with difficult and emotional investigations which include traumatic injury and loss of life
Handling may include lawsuits and/or demands as well as working with Attorneys

Benefits

Compensation is based on our standard 38:45-hour work week!
Potential starting salary range: $66,071.85 - $83,535.93
Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
Robust health and wellbeing programs
State Farm pays most of your healthcare premium
Multiple healthcare plan options, including a high deductible plan
All medical plans provide 100% coverage for in-network preventative care
Access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
Educational benefits like industry leading training programs
Top-notch tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
Savings account or financing through our State Farm Federal Credit Union!
Generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off
Opportunity to initially earn up to 20 days annually
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of your salary