Claim Specialist-Auto Injury-Hybrid

State Farm•Dunwoody, GA

3d•Hybrid

About The Position

State Farm is committed to being good neighbors, helping people, investing in communities, and making the world a better place. We are evolving into a Next Gen Good Neighbor, leveraging technology to enhance customer connections and experiences. As an employee, you will focus more on applying judgment, empathy, and expertise rather than navigating systems. This role is in the Auto Injury segment, which handles bodily injury, uninsured/underinsured claims, and property damage claims involving injuries. This segment utilizes analytics to support claim employees in developing enhanced skillsets. Claims are tiered based on complexity and severity, ranging from non-attorney represented bodily injuries to attorney-represented and litigation claims. Helping people recover from the unexpected is a rewarding aspect of this role. Claim handlers are empowered to own the customer experience, demonstrate learning agility, apply knowledge, and lead with a customer-centric approach. This is a hybrid position, allowing for a mix of remote and in-office work, with a higher percentage of in-office time during the initial training period. Hours of operation are subject to change based on business needs, and employees must be able to work flexible shifts, overtime, and irregular hours.

Requirements

Prior claim handling experience
Strong written and verbal communication skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Strong organizational and time management skills
Effective negotiation skills
Ability to work collaboratively in a team environment while also being self-motivated and able to work independently
Identification of complexities that may require coordination with independent experts, vendors, or defense counsel
Bachelor's Degree
Claim handling experience including: Bodily injury and property damage liability claims, as well as uninsured or underinsured motorist coverage claims
Verification of coverage, legal liability, and extent of damage to persons and property by using knowledge of policies, procedures, laws, statutes, and insurance regulations
Litigation experience
Employees must successfully complete all required training, including applicable proficiency and licensing exam(s), and background checks required of various state(s).
Candidates that have previously taken an assessment may be asked to participate in additional testing

Responsibilities

Reviewing and analyzing injury claims to determine coverage, liability, and damages
Conducting thorough investigations by gathering relevant information, interviewing involved parties, and reviewing supporting documentation
Evaluating medical records, police reports, and other related documents to assess the extent of injuries and liability
Negotiating settlements with claimants, ensuring fair compensation is provided within policy limits
Documenting all claim activities, maintaining accurate records, and preparing reports as required
Collaborating with internal teams, including legal, medical, and risk assessment, to ensure proper claim handling
Occasionally dealing with difficult and emotional investigations which include traumatic injury and loss of life
Handling may include lawsuits and/or demands as well as working with Attorneys