Claim Representative II - REMOTE
About The Position
The Liability Claim Representative II handles property damage claims and low to mid-range bodily injury claims. This role requires experience with handling Auto Liability claims, including Property Damage and Bodily Injury claims, and familiarity with coverage/contracts. The position is customer-focused, self-motivated, and experience with Commercial Auto claims is a plus. The role involves investigating and adjusting claims, directing independent adjusters and experts, managing litigation, and ensuring claims are handled appropriately according to the applicable jurisdiction. The representative will also interact with management, legal counsel, customers, insurance carriers, and third-party claimants, while managing indemnity and expense costs properly. Additionally, they will interact with primary and excess insurance carriers and re-insurers on files meeting reporting thresholds, and alert the Claim Manager to changes in laws that could impact Ryder's liability program. The role also includes supervising outside vendors and experts, and recommending and setting reserves to accurately reflect the probable ultimate payout.
Requirements
- Two (2) years or more experience in casualty claims
- Demonstrated ability to handle and resolve low-to-mid range liability exposures
- Requires strong claim technical skills
- Strong commitment to the principles of customer focus
- Effective interpersonal skills and ability to communicate clearly in verbal and written communications
- Strong negotiation skills and ability to deal effectively with insurers
- Understanding of relevant laws and regulations governing liability claims in the U.S.; beginner level.
- Understanding of insurance coverage; beginner level.
- Comprehensive understanding of relevant laws and regulations; beginner level.
- Will need to obtain specific licenses if needed
Nice To Haves
- Experience with Commercial Auto claims is a plus
- Preferred Bachelor's degree and/or a minimum of two (2) years’ experience in casualty claims
- Licenses are a plus
Responsibilities
- Investigates and adjusts claims, as well as directs independent adjusters, experts, and other vendors in the claim handling processes
- Interacts, on an on-going basis, with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants
- Manages litigation to ensure claims are handled appropriately, according to the applicable jurisdiction
- Assists Claim Manager in the identification of exposures and recommends solutions
- Manages indemnity and expense costs properly
- Interacts with primary and excess insurance carriers, and re-insurers on files meeting reporting thresholds
- Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder's liability program
- Updates field operations personnel on claim status when requested
- Supervises outside vendors and experts retained to assist in the investigation
- Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments
- Performs other duties as assigned
Benefits
- Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
- Paid time off for vacation, illness, bereavement, family and parental leave
- Tax-advantaged 401(k) retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
