Claim Representative - Fast Track

AIG Insurance • Charleston, WV

1d • Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claim Representative - Fast Track to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact The role of a Fast-Track Claim Adjuster is to investigate, evaluate and resolve first and third-party auto liability claims, minor injury claims and low complexity general liability losses. This requires accurate and thorough documentation, as well as, resolution action plans based upon the applicable law, coverage and supporting evidence. Provides exceptional customer service and on-going communication to the appropriate stake holders through the life of the claim. Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards. Conducts a thorough investigation of coverage, liability, and damages. Must document facts and maintain evidence to support claim resolution. Comply with all statutory and regulatory requirements in all applicable jurisdictions. Establish appropriate loss and expense reserves with documented rationale. On-going review of reserves required through life of file. Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines. Communicates effectively with internal and external customers on claims and account issues. Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory. Property and casualty licenses required. Must be obtained within 6 months of hire.

Requirements

• Bachelors’ degree or equivalent work experience
• 2 years previous claim handling experience preferred
• Excellent verbal and written communication skills
• Excellent customer service skills
• Analytical with good decision-making skills
• Strong organizational skills and detail oriented
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment
• Property and casualty licenses required. Must be obtained within 6 months of hire.

Responsibilities

• Investigate, evaluate and resolve first and third-party auto liability claims, minor injury claims and low complexity general liability losses.
• Provide exceptional customer service and on-going communication to the appropriate stake holders through the life of the claim.
• Maintain high standards of customer service, including prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
• Conduct a thorough investigation of coverage, liability, and damages.
• Document facts and maintain evidence to support claim resolution.
• Comply with all statutory and regulatory requirements in all applicable jurisdictions.
• Establish appropriate loss and expense reserves with documented rationale.
• Conduct on-going review of reserves through life of file.
• Demonstrate technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
• Communicate effectively with internal and external customers on claims and account issues.
• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.

Benefits

• Base salary
• Eligibility for a bonus
• Competitive benefits
• Total Rewards Program: comprehensive benefits package focused on health, wellbeing, financial security, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree