Claim Intake Department Segmentation Technician

AIG • Atlanta, GA

7d • Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claim Intake Department (CID) Segmentation Technician to play your part in that transformation. You’ll work with some of the best claims and underwriting minds in the industry with segmenting new excess and specialty lines claim files and helping our businesses develop products to address the rapidly evolving risk environment. Grow your career at the forefront of Casualty insurance.

In CID, we strive to live AIG’s corporate values: Take Ownership, Set the Standard, Win Together, Be an Ally, Do What’s Right. At AIG, we are committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

Make your mark in Casualty Claims
In this entry level role, you’ll deal with sophisticated excess casualty claims, as well as environmental and toxic tort claims. You’ll be exposed to emerging risks and major casualty loss events. You’ll also be a corresponding and supporting our high profile insureds and brokers, as well as AIG’s underwriters, claim managers and Shared Services. You’ll be supported by a management team that’s deeply invested in your development and success in addition to achieving the right placement and outcomes for the claims.

Requirements

• Bachelor’s Degree, equivalent work experience or experience as a CID Claim Intake Analyst
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Effective decision- making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• Familiar with Microsoft Office (Outlook, Excel, Teams, etc.)

Responsibilities

• Handle excess and specialty lines, first notice of losses.
• Identifying and documenting the policy information which includes the attachment point, division and the excess policy limits and making sure that a copy of the excess policy is in OneView
• Initiating the telephonic investigation necessary for quality evaluations of potential exposure.
• Contact brokers, insureds, primary carriers, defense attorneys and TPAs to request specific information regarding the reported claims
• Accurately and constantly document the claim file in a clear concise manner, memorializing the investigation conducted to date, conversations with external contacts, and what information is needed to provide a value driven determination for future handling
• Maintain files on a diary system to ensure timely segmentation and referral of claims
• Evaluate financial impact to AIG and to our insureds
• Monitor trials and report daily events/activities of same
• Advise management of any high profile claims and emerging risks

Benefits

• Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level