Claim Counsel Operations Assistant
About The Position
RLI is a specialty insurance company with a unique culture and business model, emphasizing a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. As an employee-owned company, RLI values its talented, ethical, and smart team who are united around a single purpose. RLI is recognized as a Glassdoor Best Places to Work and has a strong financial track record. This role provides operational support for the Claim Counsel team, involving administrative tasks, document management, payment processing, and maintaining various records and lists. The position requires attention to detail, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment.
Requirements
- High school diploma
- 2+ years of related experience, preferably in insurance or litigation
- Proficient with computers and technology with the ability to readily adapt to software systems and applications.
- Proficient in MS 365 applications, especially Excel, and data management.
- Adept at electronic file/data transfer.
- Detail-oriented and practice good organizational skills.
- Ability to follow procedures as outlined by management.
- Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
- Ability to perform quality work while meeting processing deadlines with minimal oversight.
Nice To Haves
- Equivalent level of education and experience
Responsibilities
- Provide basic and complex operational support for Claim Counsel team administration.
- Open new Claim Counsel matters, update claim system, and obtain and provide documents to outside counsel.
- Accurately and timely track and process payment of outside counsel direct bills and settlement payments while adhering to company requirements.
- Update electronic file to ensure proper coding for reporting purposes.
- Identify litigation hold recipients, draft and issue document preservation notices, track acknowledgments and issue releases.
- Oversee the closing of matters in claim system and obtain and file required documentation.
- Maintain list of active outside coverage counsel.
- Perform administrative tasks to assist with litigation hold and subpoena processes.
- Track receipt of and response to time-sensitive pre-suit statutory claim notices to Company.
- Update and maintain various spreadsheets and lists utilized by team.
- Responsible for maintaining current corporate disclosure notices.
- Provide administrative support for updating, maintaining, and distributing reports and lists.
- Prepare PowerPoint presentations with content provided by team members.
- Provide administrative support for team newsletter.
- Assist team members with processing employee expense reports.
- Assist in other projects as needed.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO)
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
